Digital Product Owner Specialist, Aviva
£65-75k
+ Bonus opportunity – 10% of annual salary, depends on performance
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
£65-75k
+ Bonus opportunity – 10% of annual salary, depends on performance
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- Do you have a genuine passion for delivering digital capability and want to make a real difference to our customers?
- This role would suit someone who is energised by using data and insight to identify and articulate both new features and optimisation opportunities to increase and enhance the online capability within our authenticated customer digital environment
- Experience in managing web or mobile digital journeys and delivering related product roadmaps or web-based applications
- Effective use of data and MVT (Multivariate Testing) to identify and enhance customer experience and business value, and measure and report on outcomes
- Exceptional communication and presentation skills to frame complex problems and contexts to stakeholders and implementation team
- Ability to drive customer and commercial goals while balancing risk
- Collaborative approach to work with digital disciplines in designing and delivering high-performing and accessible digital products
What the job involves
- You’ll be part of the Aviva digital product team, playing a key role in owning, shaping, and delivering on an ambitious backlog of product enhancements
- You’ll monitor, maintain, and enhance digital experiences which deliver sales and self-service value to millions of customers
- You will have the opportunity to interact with a range of digital disciplines and delivery teams and will be accountable for the digital product change going live to customers
- You’ll bring a strong data-driven mindset and be able to evidence business and customer benefits generated
- Your key responsibilities will include identifying new features and customer journey optimisation opportunities, driving work items for development into product backlogs, and supporting prioritisation decisions
- You will collaborate closely with engineering teams, Designers, business stakeholders, and potentially external third parties, using analytic tools to understand and optimise user journeys for better customer outcomes
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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