Customer Success Manager, Iru
Enterprise, EMEA
3 days a week in office
Apple device management platform
Be an early applicant
Apple device management platform
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To harmonize technology and security through innovative software that powers secure and productive global work.
Role
Who you are
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise or strategic accounts (high ACV, complex orgs)
- Experience working across EMEA markets and multi-country environments
- Strong executive presence and consultative approach
- Excellent communication, stakeholder management, and presentation skills
- Ability to operate in a fast-paced, high-growth environment
What the job involves
- As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization
- You will act as a trusted advisor to senior stakeholders, helping organizations modernize their IT and security operations through Iru’s unified platform
- This is a London-based hybrid role, with in-office presence Tuesday through Thursday
- You will manage complex, multi-country accounts and play a key role in establishing Iru’s reputation across the region
- Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes
- Manage a portfolio of enterprise customers across EMEA
- Build relationships with executive stakeholders across multiple regions
- Develop and execute tailored success plans aligned to business goals
- Lead onboarding, enablement, and executive business reviews
- Drive adoption, ROI, and long-term customer value
- Identify and drive expansion opportunities with Sales
- Navigate complex, multi-country account structures
- Act as the voice of the customer to influence internal strategy
Salary benchmarks
Our take
Device and application management is essential for the maintenance of an IT stack, with particular emphasis on frequent updating and compliance. This can be a laborious and repetitive task, so management software exists to automate these processes. However, existing solutions are generally aimed towards IT departments running on Windows.
Iru, formerly Kandji, provides a mobile device management platform that facilitates the remote maintenance of Apple-based IT stacks. Users can manage IT devices, applications, networking and compliance within a zero-touch automation system. The need for this service in companies using Apple hardware is clear: it has been adopted by major enterprises such as Belkin, Crunchbase and Notion.
As the Apple device management market is also expanding at speed, Iru is well poised to continue its run of success. It has raised significant funding across several rounds, the latest of which came in 2024 and helped it launch its new AI-powered unified IT and security platform. This new product signifies a new approach to IT and security management and exemplifies Iru's ability to continuously innovate its market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
SERIES D
Nov 2021
$100m
SERIES C
Total funding: $288.4m
Company benefits
- Health Coverage - 100% individual and dependent medical + dental + vision coverage
- Flexible Spending Account
- Equity for full-time employees
- New MacBook Pro and software setup
- Exciting opportunities for career growth
- An outstanding, inclusive culture
- 4% 401k company match
- Monthly Uber Eats meal credit
- $1,000 Home Office Equipment Stipend
- $50 monthly Internet reimbursement
- Equipment discounts
- Week long company shutdown, first week of August
- 10 Health and Wellness Days
- 12 weeks of Paid Parental Leave
- 14 Holidays
Company HQ
Downtown San Diego, San Diego, CA
Leadership
Adam Pettit
(Founder & CEO)They started their career in Solutions at Apple before working as President of AMP Consulting and spending 9 years as CEO of Interlaced, which they founded. They left to found Kandji in 2018 as CEO.
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