Customer Success Manager, FourKites
+ Stock options
Real-time supply chain visibility platform
Be an early applicant
Real-time supply chain visibility platform
501-1000 employees
Be an early applicant
+ Stock options
501-1000 employees
Company mission
To drive end-to-end supply chain orchestration, with visibility as the foundation.
Role
Who you are
- At least 3 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
- Organizational, analytical and problem-solving skills with a strong drive for efficiency, quality and operational excellence
- Supply Chain industry experience preferred
- Experience growing customer adoption and preventing customer churn
- Exceptional communication skills and emotional intelligence
- Strong ability to multitask and prioritize
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
What the job involves
- FourKites is looking for an empathetic and experienced Customer Success Manager to join our team!
- You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization
- You will have a strong partnership with internal teams as you help your customers meet their business objectives
- As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites
- From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted in their utilization and adoption of our product.
- Own overall relationship with assigned customers by increasing adoption, driving usage, identifying risk and ensuring retention and satisfaction
- Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with customers to establish critical goals or other key performance indicators, understand their criteria for success and aid them to achieve their goals
- Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities, while asking insightful questions and listening closely to learn the customer’s perspective and vision
- Support Sales in identifying and/or developing upsell and cross-sell opportunities to expand the FourKites footprint
- Manage account escalations and advocate customer needs/issues cross-departmentally
- Occasional travel requested for internal team meetings or customer visits
Our take
The trucking industry has long struggled with inefficiencies, particularly due to a lack of visibility and shipping data. This often results in trucks underutilizing their capacity and driving empty miles. While Electronic Logging Devices (ELDs) have been introduced as a solution, they haven't motivated drivers employed by trucking companies to address these inefficiencies.
FourKites offers a digital platform that enhances visibility and efficiency in trucking routes and cargo capacity, reducing the number of empty miles. Rather than focusing on trucking companies or drivers, FourKites targets businesses that require shipping, aligning with their financial incentives to improve logistics efficiency.
Amid a competitive landscape of startups addressing inefficiencies in trucking, FourKites has found success by partnering with shipping companies and businesses that need their services. by making shipping partnerships contingent on using their technology, FourKites bypasses driver reluctance and delivers real efficiency improvements for the entire shipping process.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$10m
LATE VC
Mar 2021
$100m
SERIES D
Total funding: $211.6m
Company HQ
West Loop Gate, Chicago, IL
Leadership
Matthew Elenjickal
(Founder & CEO)Matthew spent half a decade at i2 Technologies and served as an Oracle Consultant, before taking an MBA at Northwestern University. On graduation, they founded FourKites in August 2014, serving ever since as CEO.
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