Technical Account Manager, Veza
Customer Success
Offers equity
Available to travel up to 35%
Data security platform
Open for applications
Data security platform
101-200 employees
Open for applications
Offers equity
Available to travel up to 35%
101-200 employees
Company mission
Veza's mission is to give their customers the confidence to securely adopt cloud data systems.
Role
Who you are
- Experienced leading enterprise engagements for a technical solution as a CSM, TAM, Sales/Solution Engineer, Professional Services, or related role
- Experience in consulting and implementing technical IT SaaS systems and solutions, preferably cybersecurity and/or identity management
- Broad knowledge and experience in Identity and Access Management (IAM) and/or cybersecurity. Specific knowledge of PAM, CIEM, and ITDR a plus
- Strong collaboration skills to build trust and drive value delivery, including business and technical customer stakeholders as well as internal cross-functional teams (e.g., sales, product, executive management)
- Experience working in a rapidly changing environment, with the ability to manage multiple priorities and adapt to evolving customer needs and business requirements
- Bachelor’s degree, preferably in a technical field (e.g., engineering, computer science, etc.)
What the job involves
- A Technical Account Manager (TAM) serves as a strategic technical advisor, bridging the gap between a customer's business objectives and the capabilities of a Veza platform
- They achieve this by crafting and implementing success and adoption plans that directly align with customer goals, ultimately driving tangible value and outcomes
- Leveraging their technical expertise and relationship management skills, TAMs will guide customers in maximizing the platform's potential, ensuring they unlock its full value and fostering growth for both the customer and the company
- Technical Advisory and Platform Adoption: Provide expert technical guidance and support to customers, ensuring the successful onboarding and leading adoption of the Veza platform
- Success Plan Development and Management: Create and manage comprehensive customer success plans that directly align with the customer's business objectives and desired outcomes. Outline specific adoption strategies, milestones, risks, and metrics for success
- Customer Lifecycle Management and Risk Mitigation: Proactively manage the entire customer lifecycle, including onboarding, adoption, executive business reviews, renewal, and expansion. This involves identifying and mitigating potential risks, addressing customer concerns, and ensuring high customer satisfaction
- Expansion Opportunity Identification: Analyze customer usage patterns and business needs to identify opportunities for platform expansion, additional services, and upselling, contributing to revenue growth
- Cross-Functional Collaboration: Collaborate effectively with sales, product development, professional services, customer support, and partner teams to ensure seamless customer experiences and drive successful platform adoption. This includes providing customer feedback to product teams for continuous improvement
- Book of Business Management: Own and manage a portfolio of customer accounts, prioritizing engagement based on customer needs, strategic importance, and revenue events. This involves effective time management and resource allocation
- Performance Reporting and Analysis: Track and report on key performance indicators (KPIs) related to customer adoption, satisfaction, and success. Analyze data to identify trends, areas for improvement, and demonstrate the value of the Veza platform
- Advocacy and Relationship Building: Act as a trusted advisor and advocate for customers within the organization, building strong relationships and fostering long-term partnerships. This includes representing the customer's voice and ensuring their needs are met
Our take
Data is migrating to the cloud, but many organizations lack the tools to protect their data from cloud-based threats and challenges. Veza solves this problem with its authorization-based cloud security platform.
Data volume is set to triple by 2025 and cyber crime is on the rise. As such, companies like Veza are in high demand. However, Veza sets itself apart from its competitors thanks to its focus on authorization, which has been a missing piece of the cloud ecosystem for some time. Veza's ability to tap into a lucrative and underserved gap in the market has allowed it to attract significant attention. The company has raised impressive funding, which is testament to its growing impact.
The cloud security sector is becoming more and more competitive, and Veza will need to take advantage of its funding success in order to scale and maintain its enviable market position. Having cemented a number of crucial partnerships, including with cloud giant Google Cloud, and onboarded enterprises such as Intuit and AMD, Veza shows no signs of slowing down.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$15m
LATE VC
Apr 2022
$110m
SERIES C
Total funding: $125m
Company benefits
- Paid medical, dental & vision
- Flexible PTO
- Work from home stipends
- Remote-first
Company HQ
Mountain View, CA
Leadership
Tarun Thakur
(CEO)Was a Senior Manager of Product Management at Data Domain, and co-founded Datos IO. Was GM of Rubrik's Database Products.
Maohua Lu
(CTO)Previously worked as a Research Staff Member at IBM. Then joined Datos IO as Technical Director. Was also a Senior Staff Engineer at Rubrik.
Robert Whitcher
(Chief Architect)Was Principal Technical Architect at EMC for 6 years, then worked as a Senior Systems Engineer at SolidFire. Joined Datos IO as Principal Architect in 2015.
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