CX/UX Designer, Wolters Kluwer
More information about location
2+ days a week in office (Kingston, London)
AI-powered solutions for professionals
Posted today
AI-powered solutions for professionals
1001+ employees
Posted today
More information about location
2+ days a week in office (Kingston, London)
1001+ employees
Company mission
To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.
Role
Who you are
- Solid experience designing structured user flows and interactions for data-heavy or compliance-driven software
- Proficiency with Figma, including creating and maintaining UI designs, prototypes, and design assets to a level of detail suitable for development
- Experience using and contributing to shared design systems in multi-product environments, applying established patterns and extending them where appropriate
- Experience participating in or supporting usability testing with professional users
- Ability to work with others to translate research findings and insights into practical, user-centered design improvements
- Comfortable working in cross-functional, matrixed teams within a large organization
- Ability to balance user needs with business, regulatory, and technical considerations
- Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts
- Openness to feedback and the ability to engage in constructive design critique, iterating on work collaboratively rather than defensively
- A learning mindset, with willingness to build domain knowledge over time, ask questions, and adapt approaches as understanding deepens
- Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation
- Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgment about what is useful in practice and where human input remains important
- A portfolio is required as part of the application, demonstrating experience designing complex digital products and taking work from early exploration through to delivery-ready outcomes
What the job involves
- As a mid-level CX/UX Designer in the UK UX team at Wolters Kluwer Tax & Accounting, you will contribute to the design of intuitive, scalable digital experiences for professional users working in a regulated, information-intensive environment
- As part of a cross-functional product team, you will help translate complex requirements into clear, effective solutions that balance user needs with business, technical, and regulatory considerations
- You will collaborate closely with product managers, engineers, and domain experts, contributing to design across the product lifecycle and helping to maintain a high standard of usability, consistency, and quality across the product experience
- Design structured user flows and interaction models to support complex, data-heavy workflows in regulated environments
- Create and use prototypes at appropriate levels of fidelity to explore ideas, communicate design intent, and validate workflows and interaction patterns
- Participate in usability testing with professional users and help translate findings into practical design improvements
- Prepare designs for development at an appropriate level of detail, working closely with engineers to support smooth handover
- Contribute to shared design systems and patterns, following established standards and governance to maintain consistency and scalability
- Work closely with product managers, engineers, and domain experts to balance user needs with regulatory, business, and technical considerations
- Explain design decisions clearly within cross-functional teams, using research, data, and usability principles to support your thinking
- Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities
- Stay up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully where appropriate
- Use AI tools where appropriate to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product
Salary benchmarks
Our take
For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.
While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Alphen aan den Rijn, Netherlands
Leadership
Nancy McKinstry
(CEO & Chairman of the Executive Board, not founder)Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.
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