Customer Success Manager, Fivetran
$119.9-143.9k
2 days a week in office (Oakland, CA)
Data integration solutions
Be an early applicant
Data integration solutions
1001+ employees
Be an early applicant
$119.9-143.9k
2 days a week in office (Oakland, CA)
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- This role could be a great fit if you have experience in customer success, account management or sales for software
- Experience in a SaaS quota-carrying sales or customer success role
- Experience in analytics/data tools is a plus!
- Being customer centric - building relationships, understanding customer needs and how we are delivering value
- Track record of hitting or exceeding your goals and MBOs
- The right balance of self-confidence and humility to lead as an individual contributor
- Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow
- Ability to manage multiple projects and tasks, while staying organized and efficient
- Experience with Salesforce is a must
What the job involves
- To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers
- We’re looking for a Customer Success Manager to join our team and own retention and expansion of customers
- The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention
- CSMs have between 250-350 accounts
- Own net retention of your book of business by retaining and expanding customers
- Holding calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades
- Driving scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention
- Managing a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors)
- Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Sales Engineers to uncover additional use cases for expansion
- Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users
- Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers
- Develop customer relationships with the goal of creating customer advocates
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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