Strategic Account Manager, Addison Lee

£51-60k

+ Up to 10% Bonus,

Mid and Senior level

London

Office located in Paddington Basin, London

Taxis, couriers & chauffeurs

Be an early applicant

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Be an early applicant

£51-60k

+ Up to 10% Bonus,

Mid and Senior level

London

Office located in Paddington Basin, London

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

We are looking for a dynamic, strategic, commercially minded individual who can hold their own with some of our largest legacy customers
Commercial mindset with strong negotiation skills
Proven experience within the corporate travel industry
Passionate and positive with a highly energetic sales and leadership style
The ability to work independently and on own initiative
Demonstratable ability to communicate, present and influence key stakeholder at all levels of an organisation, including executive and C-level
Proven background selling in a consulting environment, delivering client-focused solutions to customer needs
Highly collaborative and excels in a fast-paced, changeable environment
Highly experienced when managing SOWs & contract management
Systematic and logical approach to problem solving and a capacity to work around problems
Good organisational skills and the ability to prioritise workload accordingly
Tenacious and able to motivate others in support of the needs of the role
Highly analytical with the ability to utilise data to support strong and persuasive business cases
Confident, organised and flexible
Growth mindset
Team Player
Tenacious
For this role we value experience, knowledge and energy over qualifications

What the job involves

As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team
Your primary role will be to act as the key face of Addison Lee, using your exceptional client engagement skills to inform, consult, and influence your portfolio of clients
You'll identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space
You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth through your strong networking skills
In this commercial role, you will be developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing
You will be a relationship builder and a problem solver who wants to take responsibility for your accounts
The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background
This role reports to the Corporate Sales Manager
Retain and develop your client portfolio by building strong and effective relationships
Create and implement a clearly defined strategy for your portfolio
Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport
Plan, prioritise and manage activities to achieve sales/revenue and retention targets
Develop, agree, and implement sales development plans for a portfolio of corporate accounts
Ensure contracts are entered into and maintained in a timely and profitable manner
Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
Act as the main point of contact clients, lead and co-ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience
Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures
Ensure all account information such as contract data, spend and profitability are maintained

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.