Senior Technical Delivery Director, Snowflake
Global Delivery Center
$208-273k
+ Bonus & Equity plans
Travel as needed
3-5 days a week in office
AI Data Cloud for data sharing and app building
Be an early applicant
AI Data Cloud for data sharing and app building
1001+ employees
Be an early applicant
$208-273k
+ Bonus & Equity plans
Travel as needed
3-5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- BA/BS in computer science, engineering, mathematics or related fields
- Strong management consulting experience and skills
- 15+ years of SD delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering SD with accountability for financial targets (revenue, headcount, utilization, etc.)
- Experience building, managing, or partnering with a Global Delivery Center (GDC), including offshore/nearshore resource models, to scale delivery capacity and maintain quality across distributed teams
- Extensive knowledge of and experience with large-scale database technologies (e.g. Snowflake, Netezza, Exadata, Teradata, Greenplum, etc.)
- Proven track record of building and leading highly technical teams
- Ability to identity process improvement areas and prioritize areas of improvement and optimization
- Experience identifying potential risks that could impact project timelines or deliverables
- Executive stakeholder presence; internal and external
- Experience managing cross-functional SD teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
- Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
- Ability to travel as needed
What the job involves
- The Sr. Technical Delivery Director, Global Delivery role is part of the Snowflake Services Delivery Team
- Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools
- The Services Sr Delivery Director leads our teams of Technical Consulting Managers and Solutions Architect teams that deliver on the Snowflake Service Delivery (SD) offerings to meet the customer business objectives/ goals
- In this highly strategic and technical role, the Sr. Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey
- Delivery Readiness:
- Hire, coach, and lead the Technical Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
- Maintain technical skills and knowledge of the team on latest features of Snowflake
- Provide Technical guidance and oversight for Customer engagements as needed
- Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
- Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
- Lead the Technical Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
- Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
- Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
- Partnering with Sales & Others:
- Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
- Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
- Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
- Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
- Support the GTM team by participating in key sales pursuits
- Draft and review scope for custom Statements of Work and provide feedback to PS GTM team regarding gaps, issues, and risks
- Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical
- KEY PERFORMANCE INDICATORS :
- Hire to Headcount targets within given timeframes
- Reduction of escalations and time to resolution
- Snowflake consumption targets
- Team utilization targets
- Regional revenue targets
- Engagement delivery quality
- Effective management of Regional objectives
- Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
SERIES G
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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