Senior People Business Partner, Loop Returns
$129-150k
+ Eligible for Equity
2+ days a week in office
Exchange and returns platform for Shopify brands
Open for applications
Exchange and returns platform for Shopify brands
201-500 employees
Open for applications
$129-150k
+ Eligible for Equity
2+ days a week in office
201-500 employees
Company mission
Loop Returns' mission is to make merchants successful while helping people become more mindful of how they consume by providing seamless product returnal, exchange, and logistics services.
Role
Who you are
- We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements
- Experience as a People Business Partner: 5+ years supporting diverse client groups in a fast-changing environment, including experience with GTM leaders
- Strength in organizational design and talent planning: Comfort guiding leaders through org structure, workforce planning, succession planning, and talent gap analysis
- Experience leading core People cycles: Ownership of performance, compensation, promotion, and talent review processes
- Sound judgment in employee relations: Experience navigating sensitive or complex situations with fairness, empathy, and clarity
- Ability to raise talent density: Comfort identifying risks early and coaching leaders to take timely and appropriate action on performance
- Strong communication skills: You communicate with warmth, clarity, and candor and help leaders and team members feel understood even when topics are difficult
- Data and insight orientation: Experience using people data, feedback, and sentiment trends to inform recommendations and support decisions
- Curiosity and comfort with AI tools: You use AI to improve your work, increase speed and clarity, and help teams strengthen productivity
- Experience supporting teams through change: You have partnered with leaders during organizational changes and cultural transitions
- Interest or experience in global work: You have worked with global teams or are eager to learn
What the job involves
- The People Team is building a humane work experience that prioritizes empathy, connection and wellbeing through every milestone in the employee experience. The team’s goal is to provide a special place in everyone’s career, define an industry, and encourage everyone to become a better person while doing it
- Loop’s People Business Partners are key thought partners and collaborators throughout the company, solving business needs through a people-first lens. As Loop scales, you will steward a culture of high standards with high empathy, support leadership through thoughtful organizational design, reduce friction, elevate talent density, and more, along with supporting your client groups with day-to-day challenges
- Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases
- This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career
- You will be the dedicated People partner for our Go To Market and G&A teams. You will help leaders build healthy, high-performing environments where people feel supported and challenged. You will balance strategic partnership with hands-on execution, guiding long-term org decisions while staying close to the everyday moments that shape the Loop experience
- Partner with GTM and G&A leaders to support their goals: Help leaders understand how their business objectives translate into People needs and recommend actions that strengthen productivity, collaboration, and long term organizational health
- Support teams through growth and change: Guide leaders during business pivots, leadership transitions, and cultural shifts and help teams maintain clarity and momentum
- Shape a culture of high standards and high empathy: Coach managers on leading with candor, accountability, and care and reinforce expectations that create a healthy, high performing environment
- Lead core People programs across GTM and G&A: Run performance, compensation, promotion, calibration, and talent review cycles in a smooth, fair, and consistent way
- Improve and simplify People processes: Reduce friction by refining workflows, strengthening documentation, and partnering with People Ops to make our programs easier and more intuitive
- Guide organizational design and talent planning: Assess team structure, leveling, talent gaps, and succession needs, and provide thoughtful recommendations that help teams scale
- Strengthen leadership capability: Coach managers through difficult conversations, feedback, development, and decision-making in a way that builds trust and confidence
- Use AI and data to inform decisions: Leverage AI tools and people analytics to identify trends, advise leaders, and support productivity across teams
- Support global expansion and future organizational growth: Partner with leaders on international expansion and help prepare for future strategic growth
Our take
Despite the convenience of shopping online, eCommerce brands face the significant challenge that customers are unable to try a product before they buy, and this ultimately leads to product returns. This can result in revenue and customer loss, complicated logistics, and customer dissatisfaction, problems that could be resolved by offering exchanges instead of returns.
Loop Returns provides an exchange and returns platform for Shopify brands, providing the logistic networks, automation tools, and analytics essential for facilitating seamless product exchanges. The company claims that its exchange-focus approach can help Shopify brands turn costly returns into new sales, increase customer satisfaction, and help brands contribute toward sustainable commerce.
Whilst the company will certainly face competition from alternative Shopify-integrated logistics providers, Loop Returns stands out with its unique approach of treating every product return as a potential exchange. In 2023, off of substantial funding, Lopp Returns released an app for Shopify merchants - Benchmarks - which acts as a refund comparison and analytics platform. Through this approach, the company claims that it can help brands save up to 50% of revenue on their returns, retain customers that would otherwise be lost, and prevent the wasting of products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2023
$50m
SERIES B
Jul 2021
$65m
SERIES B
Total funding: $125.5m
Company benefits
- Equity - We offer stock options as a strategy for investing in the success of our business and happiness of our team members. By offering stock options, all team members are owners and play an integral role in the long-term success of our business
- Health Insurance - We believe in taking care of your whole self, all the time. Your bases are covered with healthcare benefits–medical, dental, and vision insurance–and Loop helps with the premiums
- Flexible Paid Time Off - We have no limit on the amount of time off you can take. Use PTO to get away, move into a new place, celebrate your birthday, or whatever you need it for!
- Paid Parental Leave - We’re committed to supporting our team members during and after this significant life change. Loop offers 14 weeks of paid parental leave, plus an additional ramp-up period, so new parents can gradually transition back into their role
- Paid Holidays - 15 paid company holidays, including our very own holidays we call “Loop Days.”
- Paid Sick and Safe Leave - You’re not a machine, you’re a human—and you can only do your best work when you feel your best. Loop offers 2 weeks of paid Sick and Safe Leave to use if you are not feeling well, need to take care of a loved one, or need a mental health day
- Monthly Wellness Benefit - We value our employees' experience and support their quality of life outside work. Our wellness benefit includes reimbursements for both personal (physical/mental) and professional wellbeing
- Blended Working Environment - We believe you can do your best work when you have the flexibility to choose where and how you do it. Our Blended Working Environment is the ability to customize the way that you work through a combination of Employee Experiences (secluded, hub, office) and Work Modes (remote, hybrid, in-person). This includes a quarterly budget for use of a co-working space and budget to plan in-person or remote gatherings
- Home Workstation Benefit - We want you to be set up for success from day one, so we offer a one-time reimbursement for you to purchase or refresh anything for your work-from-home setup. We’ll also provide you with a Macbook, monitor, keyboard, and mouse
- Internet & Phone Benefit - We reimburse a portion of your phone or internet bill so you can stay connected and comfortable
Company HQ
Columbus, Ohio
Leadership
Jonathan Poma
(Board Director & Founder)Strategist at DYNAMIT from 2010 to 2013. Founder and CEO of Rocket Code from 2014 to 2018.
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