Senior Customer Success Manager, Tenable
Federal
US Pay Range: $38.70 - $51.52 USD. + ESPP
Cybersecurity & exposure management
Be an early applicant
Cybersecurity & exposure management
1001+ employees
Be an early applicant
US Pay Range: $38.70 - $51.52 USD. + ESPP
1001+ employees
Company mission
To empower organizations to understand and reduce cyber risk.
Role
Who you are
- BA/BS degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement
- Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes
- Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives
- Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction
- Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption
- Exceptional communication (written and verbal), problem-solving, and time-management skills
- Proficiency in tools such as Salesforce.com and Google Suite, with the ability to learn new technologies quickly
- Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment
- Experience mentoring or coaching team members, with a collaborative and team-oriented mindset
- Willingness to travel occasionally, typically a few times per year, to support customer engagements or attend business events such as Sales Kickoff or training sessions
What the job involves
- The Senior Customer Success Manager (Sr. CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction
- Building on foundational customer success practices, the Sr. CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes
- This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions
- The Sr. CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities
- Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success
- Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions
- Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches
- Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals
- Leverage advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts
- Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities
- Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes
- Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies
- Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field
Our take
Tenable is a cybersecurity company delivering a comprehensive suite of products for cloud security, vulnerability management, identity exposure and more. It provides these through its exposure management platform, "Tenable One", which is designed to anticipate attacks and reduce cyber risk.
As cyber-attacks get more sophisticated, businesses need a range of tools to proactively combat threats. By providing all these tools in one place, Tenable solidifies itself as a strong option in the market. This is reflected in it winning a number of industry recognitions.
One of the company's latest moves was to acquire Eureka Security, which has enabled it to add data security posture management to its offering. If it continues to broaden its platform and meet the changing cybersecurity needs of its clients, then Tenable should remain on the path to success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2015
$250m
SERIES B
Sep 2012
$50m
SERIES A
Total funding: $300m
Company benefits
- Health: Comprehensive benefits to support physical and mental wellbeing and family-forming plans
- Work/Life Balance: Generous paid time off with hybrid or remote opportunities available for most positions
- Financial Savings and Security: Retirement plans, employee stock purchase plan (ESPP), equity incentives, life and disability insurance
- Professional Development: Customizable opportunities, including learning courses, mentorship, leadership programs and tuition reimbursement
Company HQ
Town Center, Columbia, MD
Leadership
Jack Huffard
(Board Member & Co-founder)Former COO and President of the company. Also a Board Member at Norfolk Southern Corporation, Chair of the Board of Directors at Immersive Labs and Exec Chair of the Board of Directors at Strivacity.
Steve Vintz
(Co-CEO)Joined the company in 2014 as CFO, becoming Co-CEO in 2025. Formerly EVP and CFO at Vocus, VP of Strategic Planning and Analysis at Snyder Communications and Audit Manager at Ernst & Young.
Mark Thurmond
(Co-CEO)Joined the company in 2020 as COO, becoming Co-CEO in 2025. Previously COO at Turbonomic, EVP of Worldwide Sales and Services at Qlik and SVP of Global Sales at VCE and RSA.
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