Implementation Manager, SourceDay
Associate
Supply chain management platform
Be an early applicant
Supply chain management platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
SourceDay's mission is to rebuild trust between manufacturers, distributors, direct-to-consumer businesses, and their suppliers.
Role
Who you are
- 0–2 years of experience in project coordination, customer success, or related fields (internships or co-op experience welcome)
- Bachelor’s degree preferred but not required—open to candidates with a strong interest in SaaS, supply chain, or project management
- Familiarity with tools like Google Workspace, Excel, and task tracking software is a plus
- Utilize your creativity to turn real problems into simple and elegant solutions to be shared and built upon with your peers
- You are able to communicate quickly and effectively, through multiple channels, displaying the ability to connect and build relationships with both internal and external clients
- You are passionate about helping our customers maximize the benefits of SourceDay and understand the importance of success to the account and the individual
- You love the creative process and think outside-the-box
- You know how to prioritize the critical without losing sight of other initiatives
- Strong desire to be an active, long-term participant in the growth of your individual professional skills, as well as our corporate and product initiatives
What the job involves
- In this role, you will support the successful setup and onboarding of new customers on SourceDay’s SaaS platform
- You'll work under the guidance of experienced Implementation Managers and Engineers to coordinate tasks, learn technical and business fundamentals, and help ensure a smooth customer experience from contract close through deployment
- Effectively plan and schedule project timeline and resources while clearly communicating priorities and deliverables, risks, and managing client expectations
- Assist with tracking project milestones and deliverables
- Participate in customer meetings to understand goals and document requirements
- Communicate updates and action items with internal and external stakeholders
- Help maintain implementation documentation and handoff materials
- Identify potential roadblocks and escalate issues when appropriate
- Learn SourceDay’s platform and implementation methodology to grow into more senior roles
Our take
SourceDay provides companies with supply chain management software which automates communication between buyers and suppliers and integrates with any ERP (enterprise resource planning) system.
Founded in 2013 and already well established, SourceDay’s growth predates the current supply chain crunch, which is feeling the effects of growing demand, labor shortages, and geopolitical issues.
That being said, the fact that the company has completed a number of major funding rounds since 2020 highlights that it’s in a strong position to capitalise on a turbulent market. The company is now eyeing a period of rapid growth, partnering with companies like cloud-based Accounts Payable solution Medius to accelerate supply chain management operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$31.5m
SERIES C
Apr 2020
$12.5m
SERIES B
Total funding: $54.8m
Company HQ
The Arboretum At Great Hills, Austin, TX
Leadership
Tom Kieley
(Co-Founder & Member of the Board of Directors)Previously worked as Global Account Manager at Actian Corporation, and was Enterprise Channel Manager at Assure Software. Also co-founded RightGift.com.
Clint McRee
(Co-Founder)Previously worked as an Account Executive at Appirio, and as Major Account Manager at Rally Software.
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