Collections Team Leader, Funding Circle
3 days a week in office (Queen Victoria Street, London)
Business finance that backs you and your business to succeed
Job no longer available
Business finance that backs you and your business to succeed
501-1000 employees
Job no longer available
3 days a week in office (Queen Victoria Street, London)
501-1000 employees
Company mission
To build the place where small businesses go to get the funding they need to win
Role
Who you are
- We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day
- Proven experience as a high-performing Collections Executive or Senior Executive, ideally with informal leadership or mentoring experience
- Demonstrable ability to coach, mentor, and inspire individuals from a diverse range of backgrounds
- A motivated and deadline-driven individual with the ability to work under pressure whilst maintaining quality of work
- Excellent communicator with strong interpersonal skills, a high degree of self-awareness, confidence, and resilience
- Great attention to detail and ability to effectively use technology in the workplace
- Able to make sound decisions and follow through on them
- A skilled negotiator with a good understanding of business operations
- A strong grasp of figures and the ability to quickly interpret KPIs
- Proactive in identifying opportunities to refine processes and find smarter ways to work
- Competitive and able to contribute to nurturing a high-performing team environment
- We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you
What the job involves
- As a Collections Team Leader, you will play a crucial role in the day-to-day operational success of a delinquency collections team
- You will support the achievement of individual Collections Executives, contributing to departmental and business targets to help protect investor returns
- Providing direct, day-to-day operational guidance and support to a team of Collections Executives
- Assisting with individual performance management, including setting and tracking weekly/monthly targets across a broad range of KPIs (from talk time to cash collected), under the guidance of your manager
- Motivating and energising your team to strive towards and exceed their targets
- Providing team members with regular feedback, conducting 1-to-1s, KPI reviews, and call shadowing sessions to hone negotiation skills and drive improvements in cure, roll, and default rates
- Supporting the development of your team members and contributing to their long-term progression goals
- Assisting in the implementation of improvements to the Collections process
- Delivering Funding Circle’s training and competence framework, ensuring executives are supported and developed to reach their maximum potential and that issues of underperformance are identified early with support plans put in place
- Providing a quality-orientated, highly borrower-focused service to all internal and external stakeholders, meeting all aspects of the Quality Assurance framework
- Handling and resolving first-line customer complaints, ensuring a focus on delivering first contact resolution and escalating complex issues where necessary
- Supporting the management of your team’s capacity to ensure a high level of productivity and performance
- Ensuring that all aspects of regulatory compliance and internal Funding Circle processes are adhered to and excellent customer service is consistently achieved
Salary benchmarks
Our take
Funding Circle launched in 2010 and it was the perfect time in the market. After the financial crisis in 2008, financial institutions were hesitant to lend money. Loans to SMEs were at record lows.
This meant that Funding Circle's innovative platform - connecting investors and businesses directly - had immediate product-market fit and growth. Funding Circle remains incredibly focused on small businesses, and this set it apart from other lending platforms. The business has since expanded to the USA.
The company completed its IPO in September 2018 in a challenging economic environment in Europe and the USA. In 2020, however, trading in the group’s core UK market was helped by its participation in the government’s Coronavirus Business Interruption Loan Scheme – the company says it has been responsible for a quarter of CBILS loans by volume since it was accredited to join the scheme in April 2020. Funding Circle continues to be a leading SME financing platform, exemplified by its partnership with Bayview Asset Management, with whom it has surpassed £1 billion in funding for its Term Lending product.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
Alice, Collections Executive
Insights
Company
Employee endorsements
Focus on employee wellbeing
"We've moved to a hybrid way of working at FC. We have lots of employee benefits, from lunch budgets (Just Eat), to retail discounts, gym/health..."
Funding (last 2 of 7 rounds)
Jan 2017
$104.4m
SERIES F
Apr 2015
$150m
SERIES E
Total funding: $376.8m
Company benefits
- Annual learning budget
- Private Health insurance covering pre-existing conditions
- 5% Matched Pension
- 25 days holiday (excl. bank holidays)
- Access to Wellhub (discounted gym access)
- Dental Insurance
- Just Eat for Business allowance when in the office
- Enhanced parental and adoption leave
Company values
- Think smart
- Obsess over the customer
- Make it happen
- Be open
- Stand together
- Live the adventure
Company HQ
City of London, London, UK
Articles
Leadership
Lisa Jacobs
(CEO)Lisa is responsible for driving the company’s strategy and overseeing Funding Circle's operations in the UK and US.
Diversity, Equity & Inclusion at Funding Circle
Victoria Bradford-Hall (VP, People)
- At Funding Circle, we are on a mission to back small businesses like no other company has ever done before. To succeed, we need a team that reflects the diverse world of the customers we support. We are building a place where everyone truly feels they belong. We know our success is rooted in a culture where every Circler - regardless of background, identity, or experience - has the confidence to bring their whole self to work. In our fast-moving environment, we don't just "accept" diversity; we actively seek it out to help us spot opportunities and find a better way. We measure our success not just by what we achieve individually, but by the impact we have on others. Even if your past experience does not align perfectly with every requirement, we would still love to hear from you.
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