Digital Experimentation Manager, New Look
12 months FTC
Salary not provided
Firebase
Mid and Senior level
London
1-3 days a week in office
Global fashion retailer
Open for applications
Global fashion retailer
1001+ employees
B2CRetailB2BFashion
Open for applications
Salary not provided
Firebase
Mid and Senior level
London
1-3 days a week in office
1001+ employees
B2CRetailB2BFashion
Company mission
Our aim is to uplift our customers, colleagues and suppliers while striving to make kinder choices for our people and planet.
Role
Who you are
- Experience working on A/B testing, recommendation & personalisation programmes along with application of best practice. Previous use of Monetate and server-side environment is helpful
- Familiar with working in a product-led environment, collaborating with PM’s, designers and engineers to align experimentation with OKR’s and customer outcomes
- Proven ability to scale experimentation capability across an organisation, embedding best practices and fostering a culture of test-and-learn with knowledge sharing to drive continuous optimisation
- Confident in end-to-end delivery, through ideation, requirement gathering, briefing, hypothesis creation, experiment design and output/presentation of actionable results & recommendations in line with commercial and strategic goals
- Excellent communicator, credible and articulate, able to build trust and explain technical concepts to non-technical audiences along with impactful recommendations
- An innovative thinker, able to think creatively with a logical and methodical approach to problem solving and coming up with ideas
- Self-starter with initiative and good self-management skills, able to prioritise and work collaboratively as an individual and part of a wider team
- Proactive and positive mindset that embraces change in a fast-moving environment and industry. A clear desire to drive value from data and adaptable to changing circumstance
- Someone who is excited by digital, retail and fashion, curious about data and the adoption of new technologies and tools
What the job involves
- As the Experimentation Lead, your role will act to evangelise experimentation and ensure a unified approach across the business aligned with our strategy and roadmap.
- You will work hand-in-hand with business teams to deliver high quality experiments, deliver insights and drive action, helping us to scale and further develop a culture of experimentation by democratising capability
- Champion and scale an experimentation framework across teams, embedding hypothesis-led thinking throughout UX, design, development and analysis — spanning testing, recs, personalisation, badging and social proof
- Work closely with eCommerce, Product and UX teams to shape and support prioritised experimentation roadmaps that align with team OKR’s and business priorities
- Translate test results into clear, actionable insights — and work proactively with teams to ensure winning experiences are built, released, and embedded, avoiding drop-off or reliance on temporary solutions
- Collaborate with the wider analytics team to identify data needs, design robust experiments, and deliver meaningful analysis
- Build strong, influential relationships with product teams to embed a test-and-learn culture, overcome prioritisation challenges, and scale best practice through coaching and enablement
- Manage third-party relationships (e.g. Monetate, Wandz, Firebase), ensuring effective technical collaboration and alignment to business needs
- Continuously evolve the experimentation programme by improving processes, staying current with industry trends, and reviewing the effectiveness of current and emerging technologies
Application process
- Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
Salary benchmarks
Our take
New Look, a well-known UK fashion retailer with over 380 stores, has been a staple of the British retail scene since the late 1960s. Though it has faced challenges in the competitive retail landscape, including entering and exiting international markets, the company has steadily evolved its business model.
Though still shedding its "fast fashion" label, New Look's recent changes signal a more focused direction. With the company reducing its UK store footprint and withdrawing from international markets to concentrate on sustainability and digital growth.
In line with these efforts, New Look has partnered with blockchain traceability startup TrusTrace to enhance transparency in its supply chain. The collaboration supports the company's ambitious sustainability targets, including a 46% reduction in carbon emissions by 2031 and achieving Net Zero by 2040.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company benefits
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Company Car allowance - you can use it to buy, lease or fund your current vehicle or take as cash benefit (Manager level and above)
- AXA Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Company values
- It Starts With Me - We take accountability for and ownership of everything we do. We're curious and ask the right questions. We're clear about our own purpose, we take time to invest in our personal growth and wellness, and we encourage others to do the same
- Play To Win - We're clear on what we stand for and what we need to achieve. We make informed, fair decisions and celebrate and reward success. We constantly raise the bar and are empowered to be brave and bold in everything we do
- We Are One - Success comes from the collective energy and contribution of all our colleagues. We develop effective relationships, showing compassion and respect for each other. We care about each other and our communities and celebrate diversity
- Customer Obsessed - We know who our customers are. We're here to listen and see things from their point of view. With every project we work on, and every customer we interact with, we surpass their expectations, and always make them feel seen
Company HQ
Shadwell, London, UK
Articles
Leadership
Helen Connolly
(CEO)Helen was appointed to the Board of Directors in January 2022 when she became CEO. Previously CEO at Bonmarche, and senior roles at George at Asda, Dorothy Perkins and Next.
Diversity, Equity & Inclusion at New Look
- We have six clear inclusion ambitions: - Drive a culture of inclusivity through learning & sharing - Give our colleagues a stronger voice - Represent the customers we serve - Enable people access to the world of work and opportunities to progress & thrive - Ensure that wellbeing is intrinsic within our ED&I strategy by giving our people the tools to look after their own wellbeing, to stay healthy, happy and have a good work-life balance - ED&I is always on and underpins our purpose to #inspirethatnewlookfeeling
- Our mission as an accessible and inclusive Employer of Choice is further emphasised by transparent policies, leadership development, recruitment strategies, and flexible working models focused on colleague engagement and wellbeing.
- We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
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