Technical Solution Engineer, Hugging Face
Web Platform
Community-driven platform for ML models
Be an early applicant
Community-driven platform for ML models
201-500 employees
Be an early applicant
201-500 employees
Company mission
Hugging Face is on a mission to democratize good machine learning, one commit at a time.
Role
Who you are
- Have at least 2 years of full-stack software development experience with Javascript/Typescript/Node.js and Mongo.DB technologies
- Understand how to write good, clean code in multiple programming languages, as well as how to read code that might not be quite as well written
- Are comfortable working with a great deal of autonomy and limited supervision
- Like interacting with new people, sometimes chatting live with many at the same time
- Enjoy the puzzle of solving open-ended problems, both individually and as a member of the team
- Have direct experience talking about technical concepts, and would be comfortable explaining how the Hugging Face Hub works to both technical and non-technical audiences
- Loves constantly learning and re-learning a changing technical product, even when you’re a little out of your depth
- Can empathize with users of all experience levels and understand their questions to quickly grasp the real issues
What the job involves
- Support customers through a variety of support channels, including email, ticketing software, internal issue trackers, community platforms (like Github, StackOverflow), and real-time chat software (like Slack and Discord), so that they can work with the Hub and integrate it into their workflows and internal codebase as seamlessly as possible
- Maintain an up-to-date knowledge of all the features of the Hugging Face Hub, as well as the ability to directly dive into the codebase if needed to assist customers and reply to their questions
- Develop and maintain internal and external documentation, examples, … that demonstrate usage patterns of the Hugging Face Hub
- Support the internal use of the Hub at Hugging Face
- Assist non-technical members of the HF support team in handling advanced support requests that can’t be solved with off-the-self admin tools
Our take
Large language models, which recognize and generate text, are already being used to auto-complete sentences, power chat bots, moderate content, summarize news articles, and translate text online. However, many of these advances are happening behind closed doors, stifling innovation and raising ethicacy concerns.
To combat this, Hugging Face is building the "GitHub of machine learning". It’s a community-driven platform with a ton of repositories, where developers can create, discover and collaborate on ML models, datasets and ML apps. This work led to the creation of BLOOM in 2022, an open-access LLM with similar architecture to OpenAI’s GPT, but that is multilingual by design.
The company also launched the Hugging Chat Assistant, an open-source tool to create personalised chat assistants, in direct competition to OpenAI's paid service ChatGPT Plus. By continually creating value based on a global community, not just for Microsoft or Google, HuggingFace should be able to carve out its own path for success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2023
$235m
SERIES D
May 2022
$100m
SERIES C
Total funding: $395.8m
Company benefits
- Flexible Work Environment
- Health Insurance
- Unlimited PTO
- Equity
- Growth, Training, & Conferences
- Generous Parental Leave
Company values
- A strong bias for action and impact
- A generalist & diverse mindset
- A decentralized, progressive and nimble approach
- A kind ambition
Company HQ
Dumbo, NY
Articles
Leadership
Clem Delangue
(CEO)Created Moodstocks, a startup building machine learning for computer vision acquired by Google. Also built Mention where they were head of Product and CMO until the company was acquired by MyNewsDesk.
Julien Chaumond
(CTO)Former advisor for the Deputy Minister for Digital Affairs in Paris, and Senior engineer for Stupefix app that was acquired by GoPro. Also co-founded and was CTO of Glose.
Thomas Wolf
(CSO)After graduating from Ecole Polytechnique, they worked on laser-plasma interactions at the BELLA Center of the Lawrence Berkeley National Laboratory. Also worked as a European Patent Attorney for 5 years.
People progressing
Lysandre started as an intern back in 2019 and now leads our Open Source team!
Diversity, Equity & Inclusion at Hugging Face
Emily Witko (DEIB and People Generalist)
- DEIB, at its core, is simply a set of daily practices and behaviors shaped by values that help us understand each other better, respectfully, and with care, despite what we have learned and believe.
- We are a values-driven organization motivated by a shared mission – good ML. To achieve this mission, we must invest in our people. We must foster a diverse and inclusive culture where employees at every level feel empowered to do their best work, are comfortable speaking up and sharing different perspectives, and are met with a strong sense of belonging. A culture where all employees are recognized and valued for their contributions, awarded ample access to opportunity, and are held accountable for how they show up for each other
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