Customer Success Architect, GitLab
$77-166.5k
Listed salary applies to California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota only, and may vary in other locations. Plus equity and ESPP
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$77-166.5k
Listed salary applies to California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota only, and may vary in other locations. Plus equity and ESPP
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
- Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
- Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
- Technical experience in development or systems engineering
- Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
- Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
- Exceptional verbal, presentation, and written communication skills
- Excellent time management and ability to work with several different teams at any given time
- Alignment with our values, and willingness to work in accordance with those values
- Willingness to travel if needed and comply with the company’s travel policy
What the job involves
- The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success
- The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers
- Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes
- Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook
- The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment
- Engage with customers via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
- Providing technical, architectural and best practice guidance
- Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
- Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives
- Focus on solution-based programs that are customized to fit an individual customer’s needs
- Develop and collaborate on customer workshops, demos, and other enablement
- Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
- Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
- Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
Application process
- Recruiter Screening
- Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters
- Hiring Manager Interview
- The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview
- Panel Interview
- The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and 1-2 other team members. This is a 90 minute interview, with the following format:
- A demo of GitLab based on the guidance provided ahead of the interview by the recruiter
- General discussion and questions from the panel
- Executive Interview
- Conducted by the Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview
- Reference and Background Check
- Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $435.1m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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