Customer Success Manager, Recruitee
Key Accounts Benelux
Recruitment management platform
Job no longer available
Recruitment management platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- 1-2 years of experience in Customer Success or Account Management at a SaaS company
- Fluent in English and Dutch, any other language is a bonus
- You excel in managing a high-touch client portfolio and successfully navigate through all stages of the client's lifecycle
- Confident in a tech environment and comfortable with new software
- Your excellent interpersonal skills instill the necessary confidence to progress effectively with clients and high-level executives, providing a great customer experience
- Ability to identify and drive commercial opportunities, a sales background is beneficial
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness
- Any transferable skills that have been gained in client facing roles are welcomed
What the job involves
- As a Customer Success Manager Key Accounts in the Benelux market, you will be responsible for your own portfolio, managing and driving the expansion and renewal of our customer base (incl. cross- and upsells) as well as being a trusted advisor on their HR strategies
- Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible
- At the same time, they are able to balance a high touch, one-on-one approach with a layer of scaled initiatives to deliver value for different customer needs
- While you will be mostly handling Dutch customers, there will be a mix of English speaking customers in your portfolio as well
- This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at company level
- The first 2-3 months you will spend focusing on learning everything there is to know about the Tellent Suite: Recruitee, Javelo and KiwiHR, understand the products, our processes, the teams, the customers and more
- You will be working closely together with your onboarding buddy who will be at your side for questions, tips and tricks as well as the other team members
- You will have received the first part of your portfolio and talked to your first customers!
- After latest 3 months, you will have taken complete responsibility and ownership of your own portfolio, taken further steps in putting yourself on the map as a strategic advisor for your customers and started to learn more about the software and our product team
- After 1 year you have mastered your way in how we keep our customers happy by ensuring they get the full value from Recruitee
- You have negotiated contracts, guided customers through their Key Account Journey, developed a deep understanding of our customers needs and had a huge impact by setting and completing goals together with the customers in your portfolio
- Manage a book of 80-100 mid-market customers assuming responsibility for these customers reaching their objectives with Tellent
- Lead the commercial conversations related to renewals and most upsell opportunities
- Negotiate contracts and close renewal agreements
- Constantly assess your customers’ status through the help of tools and conversations to drive satisfaction, adoption, retention, and reducing churn
- Identify new sales and business development opportunities, working with the sales and strategic account management team to capitalize on them
- Develop a deep understanding of customer goals and needs
- Master the Tellent software, working closely with the product team for feedback and future roadmap direction
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company values
- Love what we build: Nothing gets us more excited than our product. We love what we do, and we love what we build. We make hiring more collaborative and are changing the way recruitment works
- Connected by community: We don’t believe in a one-size fits all culture. In fact, we don’t really have ‘one culture’. We have a community of like-minded people from around the world. We celebrate our differences, and that’s what makes us better
- Freedom to thrive: People are at the heart of what we do and we want you to thrive. We believe people do their best work when they feel good about what they do, and the space they do it in–in the office, fully remote, or a bit of both. You decide what works best for you
- Go far together: We have big plans for the future and we need the right people to get us there. We look for people who have an entrepreneurial attitude and can run with ideas and make them happen. People with a growth mindset, because when you grow, we grow
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Articles
Leadership
Perry Oostdam
(Co-founder)Previously co-founded GeoRun and Quality Technology.
Paweł Smoczyk
(CTO & Co-founder)Previously co-founded GeoRun ad AppUnite.
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