Director of Product, Cloudtalk
Salary not provided
Senior and Expert level
Remote from Europe, UK
AI Business calling software
Job no longer available
AI Business calling software
201-500 employees
B2BSaaSTelecommunicationsCloud ComputingSales
Job no longer available
Salary not provided
Senior and Expert level
Remote from Europe, UK
201-500 employees
B2BSaaSTelecommunicationsCloud ComputingSales
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- The High-Agency Leader: You don't wait for permission; you identify gaps and fill them. You have a natural "bias to action" but are always grounded in data
- The SVPG & Cagan Practitioner: You live and breathe modern product principles and know how to coach others to do the same
- The Elite Communicator: You are a master of the Pyramid Principle. You can command a room, whether it’s a 3rd-person Exec meeting or a 200-person All Hands
- The Systems Thinker: You look at the "R&D Engine" as a whole and work with your Engineering counterpart to optimize for both speed and quality
- Operational Source of Truth: The Scorecard and Roadmap are automated and accurate, serving as the definitive guide for the executive team and the business
What the job involves
- As the Director of Product, you will lead the product organization to move with conviction, speed, and evidence. You are responsible for leading a team of Product Managers, Designers and Product Operations to ensure we are solving high-impact problems and building the leanest, most impactful solutions for our customers and the business
- You will act as the primary strategic force for the executive team, front-running strategy and managing stakeholder expectations, owning the tactical translation of strategy into a coherent, high-velocity roadmap, so that the roadmap remains proactive, data-driven, and aligned with our commercial goals
- Your goal is to be a "Player-Coach" who deep-dives into the domain with PMs to ensure excellent execution habits. You are the final gatekeeper who resolves blockers and scope disputes before they ever reach the CEO or CPTO, which will provide you and the teams with a level of autonomy in which to thrive
- You drive efficiency through an AI-First approach, while embracing SVPG style experimentation and pragmatic execution, and inject these principles into your teams. This allows you to closely align with the Director of Engineering and make Dual Track Agile a standard across the organization
- Advancing Empowered Squads: You will work to continually increase the level of empowerment within our squads. Moving beyond execution, you coach PMs to take deeper ownership of business outcomes, ensuring they are positioned to solve complex problems rather than just deliver features
- Continuous Discovery: You own the standard for modern discovery. You ensure squads are in constant contact with users to (in)validate hypotheses before significant engineering resources are committed
- Bias to Action with Knowledge: You move with high urgency but high conviction. Decisions must be rooted in user insights and market data, ensuring we are always "building the right thing."
- Strategic Duo: You work in a tight, peer-level partnership with the Director of Engineering to lead the "R&D engine." Together, you are responsible for the total health, culture, and output of the R&D organization
- Discovery vs. Delivery Alignment: While you own the Discovery Track (validating value and usability), you collaborate daily with the Director of Engineering, who owns the Delivery Track (feasibility, scalability, and execution). You ensure these two tracks are synchronized and never siloed
- Resource & Trade-off Management: You partner with Engineering leadership to manage capacity. You lead the difficult conversations regarding trade-offs between new feature discovery, technical debt, and maintenance, ensuring the business is always focused on the highest ROI activities
- The "Final Answer": You are the primary gatekeeper for the product roadmap. You provide clear, definitive "Yes/No" decisions to executive stakeholders underpinned with knowledge of our customers and the necessary trade-offs
- Vacuum Prevention: You identify misalignments early and resolve them across all swimlanes of the business
- Commercial Realism: You translate high-level business goals (Retention, Revenue, Strategic Growth) into actionable priorities while aligning with the company’s core Key Results and Business Objectives
- Product Operations Mastery: You view Product Ops as a strategic lever. You standardize discovery documentation and research databases across the organization to create a transparent, low-friction environment
- Outcome Accountability: You manage the Product Scorecard and Rolling Roadmap. These must be high-integrity, automated "Sources of Truth" providing executive-level visibility
- Radical Candor: You practice direct challenge combined with personal care. You are responsible for raising the "Product IQ" of your team—coaching PMs to think like owners and act with strategic independence
- Product Voice to the Company: Serve as the primary representative of the Product organization in company-wide meetings (All Hands, Town Halls). You must be able to translate complex technical roadmaps into compelling narratives that inspire and align the entire business
- Evangelizing the Vision: Actively advocate for the "Why" behind our product strategy. You ensure that Sales, Marketing, and Customer Success clearly understand our product direction, value propositions, and upcoming releases
- Presentation Excellence: You possess elite presentation skills, utilizing the Pyramid Principle to deliver high-impact, succinct, and visually clear updates to both internal and external audiences
- The "Slicer": You coach PMs to avoid "heavyweight" features. You have a relentless focus on building the leanest possible MVP, MSP, CMF, ILS solutions based on the need or pain. If a solution is over-scoped, you are the one who cuts it back to the core value
- Pushback & Scrappiness: You teach PMs to find their “appetite” for investment into a solution and how to find "cheaper" ways to validate hypotheses. You empower them to push back on high-effort requests by proposing creative, lower-cost alternatives
- Deep-Dive Problem Solving: You don’t stay at the surface. You sit with PMs to help them deeply understand core user problems to avoid building "to cover all bases" and relentlessly focus on solving the actual customer pain
- Success Metrics (First 90 Days):
- R&D Sync: Established a seamless rhythm with the Director of Engineering; joint ownership of delivery velocity and discovery outcomes
- Strategic Visibility: The "Rolling Roadmap" and "Scorecard" are live, automated, and being used by the Executive team without manual intervention
- Empowerment Baseline: Documented "Discovery to Delivery" workflows for all 6 squads with clear KPIs for hypothesis validation
- Stakeholder Trust: A measurable reduction in "Roadmap bypass" incidents; stakeholders rely on your "Final Answer."
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$22.9m
SERIES B
Feb 2021
$6.9m
SERIES A
Total funding: $31.3m
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
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