Sales Operations Manager, Moveworks
$133.4-185k
+ Equity
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
$133.4-185k
+ Equity
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- 5+ years of experience in Sales Operations at a B2B SaaS environment, or technology company
- Critical thinker and problem solver; self-starter who takes initiative, communicates proactively and is able steward a project with clear goals, timelines, and success criteria
- Experience partnering with internal teams including, Sales, Marketing Ops, Finance, and Legal to drive operational efficiencies
- Ability to manage multiple projects simultaneously while meeting varied timelines and deliverables
- Strong knowledge of Salesforce Sales Cloud, with both end-user and administrative experience in Salesforce. Experience with Salesforce CPQ, or comparable quote-to-cash tool
- Strong proficiency with Gsheets/Excel
- Administrative experience with other tools in our tech stack is a plus: Outreach, Gong, People.ai, LinkedIn Sales Navigator, ZoomInfo, Clari
- Experience with BI and Data Analysis tools like Tableau or Mode in business user and analyst capacity, SQL fluency is a plus
What the job involves
- As a Sales Operations Manager at Moveworks, you’ll empower our Sales organization with the data, analytics, and automation needed to scale a fast-growing AI company and accelerate sales velocity
- You’ll strengthen our go-to-market engine by streamlining processes, improving data quality, and equipping reps with the tooling they need to execute. In this role, you’ll help drive excellence across sales processes, Salesforce and adjacent tools, GTM analytics and reporting, and the quote-to-cash process
- This work is foundational to our GTM field teams and provides the opportunity to exercise influence across analytics, operations, systems administration, project management, and sales support
- As an individual contributor, you’ll partner closely with Sales, Marketing Ops, Finance, Legal, and GTM Systems, reporting directly to the Senior Manager, Sales Operations
- Deal Desk & Quote-to-Cash: Support and maintain overall quote-to-cash process. Provide hands-on Deal Desk support to sales (configuring pricing/discounts, designing approval logic, ensuring bookings hygiene). Partner with Finance/Legal to remove friction and accelerate cycle times
- CRM & Tooling Administration: Build/optimize CRM configuration (flows, validations, page layouts, field configuration), troubleshoot issues, and ensure data integrity. Coordinate integrations and adoption across related sales tools (ex: Gong, Clari, Outreach)
- Territory & Data Operations: Execute territory updates and own data maintenance across relevant systems (enrichment, deduplication, assignments) to keep account/lead hygiene accurate and auditable
- Process Excellence: Document policies, draft enablement resources, provide support in end-user training, and help drive adoption of new processes. Proactively flag risks/opportunities with clear recommendations and follow-through
- Analytics & Insights: Help drive end-user adoption of core reports and dashboards across relevant systems (Tableau, Mode, Salesforce). Support in delivering recurring/ad-hoc analyses on key business metrics, including pipeline, sales efficiency, revenue trends
- Lead to Account Routing: Provide support to Marketing Ops to ensure lead routing processes are working effectively. Monitor routing processes to identify and correct errors, and proactively recommend solutions/enhancements
- Cross-Functional Partnership: Provide operational support to cross-functional teams including Legal, IT/Security, Partnerships, Product Marketing, Strategy, Procurement on behalf of the whole Sales org
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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