Vice President of People, Relay
+Equity options
2-5 days a week in office
Enabling retailers to supercharge their e-commerce growth
Open for applications
Enabling retailers to supercharge their e-commerce growth
21-100 employees
Open for applications
+Equity options
2-5 days a week in office
21-100 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- We are seeking a strategic leader who excels in relationship building, pays attention to details, manages systems, and is results-oriented
- Executive Coaching & Leadership: Proven experience coaching senior leaders and aligning people strategies with company goals
- Data-driven: Strong ability to use data analysis to inform decisions around talent management, budget, and operations
- Stakeholder Management: Excellent relationship-building skills with internal stakeholders to ensure buy-in and smooth execution
- Team Leadership: Experience managing a People team of at least 5 members, with a focus on achieving key operational goals
- Communication Skills: Strong verbal and written communication skills for influencing across all levels of the organisation
- Experience in Scaling Companies: Previous experience in a high-growth company (200-500 employees) during a significant scaling phase
- Background: We're looking for candidates with a background in tech-first companies, ideally, but we're also open to profiles from fast-paced, high-performing environments
What the job involves
- As the VP of People, your mission is to ensure Relay’s team has the environment and opportunity to grow, learn and make an impact from the moment they start working at Relay until they leave the company
- To accomplish this, you’ll need to grow and lead our human-centred People team while fostering and strengthening our culture across the company
- In this role, you will serve on Relay’s Senior Leadership Team and lead the People strategy
- You’ll have a dedicated budget to work closely with leaders throughout the company to build, mature and own initiatives across areas such as talent acquisition, employment strategies, people operations, engagement and retention, career development, compensation and benefits, employee experience, people success, and hybrid/remote work
- This role requires balancing rapid headcount growth with operational efficiency while preparing the company for its next phase of expansion
- Develop and execute all aspects of a human-centred People & Culture strategy that supports our continued growth and long-term purpose while providing an incredible employee experience
- Lead, mature and grow our People team. Hire and build a high-performing team that meets our ever-evolving needs
- Design and implement key talent initiatives such as performance reviews, leadership training, and growth framework
- Ensure we offer competitive compensation, benefits, and employment options. Strengthening the company's reward philosophy
- Scale and guide our People Ops team to streamline our processes for scaling, particularly in onboarding and HR automation
- Manage and optimise HR tools such as engagement surveys and HRIS systems
- Collaborate closely with the Finance team
- Monitor, report, and take action on appropriate metrics, success criteria, and methods to evaluate the ongoing success of the People function, their initiatives, and various health KPIs of our team
- Act as a strategic partner to key stakeholders to align people strategies with business goals
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
Company
Funding (1 round)
Nov 2023
$10m
SEED
Total funding: $10m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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