Senior Customer Success Manager, Workday
$108.2-192.2k
Salary dependent on location
More information about location
Enterprise AI platform for managing HR, finance & IT
Open for applications
Enterprise AI platform for managing HR, finance & IT
1001+ employees
Open for applications
$108.2-192.2k
Salary dependent on location
More information about location
1001+ employees
Company mission
To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.
Role
Who you are
- 10+ years in a customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
- 1+ years project management experience with Workday HCM, Payroll, or Financials
- Customer management experience in a complex software or SaaS environment
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Account management / adoption planning experience preferred
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Excellent organization, time management, data analysis, and communication skills
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%
What the job involves
- Customer Success is a key role to ensure Workday’s customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday Adaptive Planning journey
- You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday
- You will be responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention. You will help identify new growth opportunities for success at every point on our customers' journey
- You will be a part of the Planning Business unit CSM team, working closely across pre-sales, services & product to drive a top notch Planning experience for customers
- Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers
- We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate value of support offering to customers and identify opportunities for expanded support business
- Our Customer Success Managers work directly with customers to improve their overall user experience with Workday
- Handling overall responsibility for coordinating the customer relationship
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
- Prioritizing and driving resolution on raised customer concerns
- Promoting opportunities for two-way communication
- Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products
- Using customer relationships as needed for prospect references
- Keeping customers advised of process and procedural changes
Application process
- End Date: October 1, 2026
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
The company has also grown through acquisitions and partnerships to broaden its capabilities. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.
Through a combination of strategic acquisitions and in-house development, Workday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(Co-Founder & CEO)Annel began their career at Morgan Stanley as a Corporate Finance Analyst. They then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005.
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