Customer Marketing Manager, Ambience Healthcare

• 4-7+ years in customer marketing, customer advocacy, or a closely adjacent role (content marketing, product marketing, customer success with a marketing lens) in B2B SaaS or enterprise technology
• Demonstrated experience building or scaling advocacy programs: references, case studies, speaker programs, or customer evidence engines
• Exceptional storytelling and writing skills; ability to translate clinical or technical outcomes into compelling, audience-specific narratives
• Strong cross-functional collaboration skills; track record of working across Sales, Product, CS/CT, and Marketing to drive shared outcomes
• Highly organized with strong program and project management instincts; comfortable managing multiple concurrent workstreams with minimal oversight
• Customer-facing polish; comfortable engaging with healthcare executives, clinicians, and operational leaders

Desirable

• We are looking for a Customer Marketing Manager to own customer advocacy programs, build and maintain our customer proof infrastructure, and partner cross-functionally to ensure Ambience's strongest asset, our customers, is activated strategically across every stage of the GTM motion
• Reporting to the Head of Customer Marketing and Advocacy, you will be the person who knows our advocates deeply, maintains the most current and comprehensive library of customer evidence, and ensures the right stories reach the right audiences at the right time. You will market through customers, not to them
• Build and scale customer advocacy programs including references, case studies, speaking engagements, testimonials, and customer stories that support growth, expansion, and market credibility
• Support growth and expansion motions by partnering with Sales/Growth on accounts expanding into new departments or specialties, equipping teams with the right proof points and peer stories
• Own the customer proof repository, maintaining a centralized, searchable library of research, case studies, customer stories, references, and performance metrics so that any team can find the right asset quickly
• Support advisory councils and community programs, managing logistics, insights synthesis, and participant engagement
• Drive cross-functional coordination for advocate deployment, ensuring Care Transformation, Product, Sales, Comms, and Research teams know which advocates to use, in what forums, and with what narrative
• Ensure narrative alignment so that all customer evidence reflects Ambience's broader positioning around care transformation, clinical AI leadership, and the intelligence platform
• Expected Outcomes
• Active advocate base grows meaningfully within the first two quarters, with diverse persona and specialty coverage
• Reference fulfillment, speaker preparation, and case study pipelines operate as reliable, well-run engines
• Customer evidence is consistently attached to expansion opportunities
• Internal teams can self-serve from the proof repository without escalating
• Advisory council sessions deliver actionable insights that inform product, GTM, and narrative decisions
• Cross-functional advocacy workflows are documented, predictable, and reliable
• Published customer stories reinforce GTM and product priorities