Senior Product Designer, Thanx
Loyalty & guest engagement platform
Posted today
Loyalty & guest engagement platform
21-100 employees
Posted today
21-100 employees
Company mission
To help brick-and-mortar businesses be more data-driven.
Role
Who you are
- You’re an experienced product designer who thrives on solving complex problems. You excel at turning research and data into elegant, user-centered solutions
- You love sweating the details, from interaction design and UX flows to UI polish, and you enjoy working collaboratively with cross-functional teams to bring great ideas to life
- 3-5 years of experience in product design with a strong portfolio of work across UX, UI, and interaction design
- Proficiency in Figma, prototyping tools, and user research methodologies
- A strong grasp of design systems and information architecture
- Experience collaborating with Product, Engineering, and Marketing in a fast-paced environment
- The ability to balance strategic thinking with hands-on execution
- Excellent communication skills—you can clearly articulate design decisions and rationale
Desirable
- Prior experience in restaurant technology or loyalty
- Prior experience working in B2C and B2B SaaS
- Prior experience designing complex and/or enterprise-level software
What the job involves
- Own and work independently on end-to-end design execution on key product initiatives—from discovery to delivery under the supervision of our Head of Product
- Create intuitive, high-quality experiences across web and mobile platforms, using Figma and other design tools
- Collaborate with Product and Engineering to define user needs, brainstorm solutions, and ship high-impact features
- Conduct user research to validate ideas and refine designs
- Contribute to Thanx’s design system, ensuring consistency and scalability
- Communicate design decisions clearly—whether through presentations, specs, or discussions with developers
- Partner with Marketing to create assets that support product launches and brand storytelling
- Support the Sales and Customer Success teams with product mockups and merchant-specific customizations
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, for example restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximising a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thankx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company benefits
- Workplace flexibility (hybrid/remote/in-office)
- 401k plan
- Excellent healthcare benefits including telemedicine Services
- Home internet reimbursement
- Home office stipend
- In office meals & team events
- "Thanx for Lunch" monthly meal stipend
- Take what you need PTO
- Learning and development
- Mac OS hardware
- Quarterly Employee Recognition Program
Company values
- Find a way - We’re undeterred by sticky challenges and encourage risk-taking outside our comfort zones but are always willing to seek guidance
- Focus on what matters - For our merchants, it's data-driven results. For our users, it's a delightful experience. And for our team, we invest in people over perks
- Say “Thanx” genuinely - We know thoughtful appreciation is the cornerstone of trust, caring, and collaboration — internally and externally
- Welcome diverse perspectives - We encourage and actively seek others’ opinions; while thoughts might be challenged, all contributors are treated with mutual respect
- Empathy over ego - We believe in “all-hands-on-deck” and happily make sacrifices to help teammates without hesitation
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recetnyl, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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