IT Support Engineer, AKUR8

• 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role
• Basic scripting or automation skills (Bash, PowerShell, Python, or similar)
• Have hands-on experience troubleshooting macOS and Windows environments
• Possess a basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity)
• Have experience managing user accounts and permissions within modern SaaS environments
• Fast learner who enjoys adopting new technologies and improving processes
• Have excellent communication and interpersonal skills with a strong customer-service mindset
• Fully fluent English, both written and spoken, and are comfortable working in a multicultural, international environment

Desirable

• This role sits at the intersection of technical expertise, employee experience, and operational rigor. You will interact with teams across the company and collaborate closely with our Security team to keep Akur8's infrastructure robust and compliant
• Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues
• Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications
• Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes
• Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices
• Maintain accurate hardware and software inventories and ensure asset lifecycle tracking
• Support unified communications and meeting room technologies across all Akur8 offices
• Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices
• Contribute to the continuous improvement of IT processes, documentation, and end-user experience