Site Reliability Engineer, Mastercard
BMC Discovery Admin
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- BS degree in Computer Science, Network Engineering, code development or equivalent practical experience (at least four years)
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
- We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation
- Security-first mentality (Security is critical in everything we do)
- Customer-first mentality (Our entire enterprise is our customer base)
- 5 year experience in CVILL19
- A Can-Do attitude and a passion for improving process and automation
- Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
- Extensive experience with Linux operating systems (such as CentOS, RHEL, OEL, Unbuntu)
- BMC Discovery administration experience would be ideal
- SNMP walk and MIB-tree review experience a plus
- Understanding of ITIL basics and the principles of change control management is ideal
- Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal
- Configuration Management Database (CMDB) experience ideal
- CompTIA Security+ or other Linux and/or network administration certifications ideal
- Experience with deployment/configuration management and CI/CD and release tools such as Chef, Jenkins, Ansible, Puppet, XL Release (XLR), Octopus, Satellite, Flow, etc
- Experience with scripting technologies such as Bash, Python, Perl, Powershell, etc
- Understanding of Windows Server 2012+ and domains
- Understanding of software and package inventory collection basics
- Experience supporting Apache WebServer and/or middleware application servers and Java RunTime Environments (Tomcat, WebSphere, WebLogic, JBoss, etc)
- Understanding of common security architecture designs
- Basic understanding of SSL/TLS and how certificates work
- Understanding of source code management under a version control system like Git
- Understanding of networking methodologies at scale
- Experience with Agile methodologies
- Experience with monitoring solutions such as Splunk, Dynatrace, AppDynamics, Nagios, Zabbix, etc
- Understanding of cloud methodologies and services, particularly AWS and Azure
- Remote server diagnostics and troubleshooting required
- Understanding of patch/lifecycle management of Linux and Windows endpoints required
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified Engineer (RHCE)
- Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications
- The Configuration Management Inventory BizOps team is looking for a BizOps SRE who is experienced in Linux and/or Unix System administration
- A perfect candidate would also have experience administering the BMC Discovery application
- Experience in working across global development, operations, and product teams to prioritize needs and to build relationships is a must
Desirable
- BMC Discovery Certification
- 5+ years’ experience in BMC Discovery platform, architecture & attribute management
- Knowledge of REGx in pattern Matching
- Should have strong working knowledge of BMC Discovery/Application Discovery and Dependency Mapping (ADDM) infrastructure and Administration
- Experience with Splunk, Dyntrace, Docker, Kubernetes is a plus
- REST API Integration Experience (familiar with curl, swagger, request/payload management)
- Knowledge of SAAM/CAM Concepts a plus
What the job involves
- In this role you will maintain the current BMC Discovery infrastructure which is dominantly Linux based
- You will also be leading Mastercard towards developing new solutions to meet our internal company needs across a variety of network topologies on premise, hybrid, and cloud solutions
- Significant internal training opportunities exist to ensure you will be up and running successfully
- We need team members with an appetite for change and pushing the boundaries of what can be done
- The role of business operations is to be the production readiness steward for the platform
- This is accomplished by closely partnering with developers to design, build, implement, and support technology services
- A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process
- Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations
- Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs
- We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications
- Provides technical leadership and support to a distributed team managing globally distributed infrastructure
- Configure, deploy, and administer Linux-based systems across multiple environments
- Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists
- Troubleshoot Network Connectivity and/or Credential issues such as:
- SSH to Linux/Unix Platforms
- WMI Query and Powershell to Windows
- SNMP to Network Devices
- API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
- Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance
- Monitor and respond to system alerts and failures
- Develops plans to improve quality for each project that impacts the platform
- Ensures platform procedures are developed with best practices and standards and are well documented
- Helps to innovate on new methodologies to improve Business Operations
- Coaches junior level employees on Business Operations best practices
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
- Practice sustainable incident response and blameless postmortems
- Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Application process
- End Date: March 10, 2025
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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