Robotics Field Applications Engineer, GrayMatter Robotics

• 2+ years of industry experience demonstrating hands-on Hardware/Software skills, experience with manufacturing automation or similar field
• Demonstrate knowledge in troubleshooting and use of tools, hand tools, power tools, measurement tools, etc
• Effective communication skills and strong interpersonal skills to work with internal and external stakeholders
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Ability to communicate technical/complex information both verbally and in writing. Documentation is key
• Ability to solve technical problems effectively, efficiently, and independently
• Willing to travel up to 75% of the time and work with customers at their sites nationwide (mostly located along the east coast)

Desirable

• As a Robotics Field Applications Engineer, you will join our Customer Success Team to help customers with initial setup, training, and ongoing support for our products
• You will own the collection of customer requirements & feedback, work with internal engineering teams to improve the product, and identify new opportunities within the customer account
• You will be instrumental in supporting the customers we serve, empowering the incredible people who are the backbone of the economy
• Make service calls to the customer when issues cannot be resolved over the phone
• Respond to customer texts and calls on the use of the system
• Work with the product and engineering teams to improve both the customer experience as well as the Field Application Engineer experience
• Support local customer as needed. Regular visits required
• Preventative maintainance and troubleshooting
• In downtime assist other departments remotely