Global Head Portfolio Management, ServiceNow
PM, GTM Lead
$122.4-216.8k
+ equity (when applicable) + variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$122.4-216.8k
+ equity (when applicable) + variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- 7+ years of experience in GTM strategy, solution sales, business operations, or customer success, with at least 3 years in a senior role
- Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments
- Deep experience engaging with senior stakeholders (e.g. CIOs) and influencing executive decision-making
- Strong analytical, communication, and storytelling skills
- Experience in SaaS, cloud, or enterprise technology preferred
- Familiarity with strategic portfolio management – portfolio planning, project and portfolio management (PPM), demand and resource management, agile, and value stream management – or adjacent domains is a plus
- MBA or equivalent advanced degree is a plus
What the job involves
- As the Global Head Portfolio Management (PM) GTM Lead, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the PM product portfolio. Reporting directly to the Global Head Autonomous IT GTM, you will act as a key contributor to business growth, customer engagement, and operational excellence within our Autonomous IT growth motion – helping customers connect strategy to delivery across their investments, work, and outcomes. This role is ideal for a results-oriented professional with a passion for customer-centric innovation and cross-functional collaboration
- Engage directly with strategic customers to understand needs, drive adoption, and ensure satisfaction. Serve as a practitioner and advocate for customer-centricity, maintaining feedback loops to inform GTM decisions
- Design and activate prioritized sales plays that maximize pipeline generation, progression, and new net annual contract value (NNACV). Work closely with sales, product, and marketing teams to ensure cohesive execution
- Scale CIO GTM plays, repeatable motions, and readiness programs across geographies (AMS, EMEA, APAC, Japan), ensuring consistent field enablement and performance tracking
- Support the Autonomous IT motion by increasing PM attach rate and expansion across CIO/IT deals, in alignment with GTM priorities around selling the NOW platform
- Elevate, simplify, and transform solution messaging in partnership with Product Solution Marketing (PSM), ensuring clarity and impact across all channels
- Collaborate with the PM BU to develop and refine GTM strategies, including insights into pricing, packaging, and market positioning, as needed
- Drive integration of GTM initiatives across Global Partnerships & Channels (GPC), Customer Excellence Group (CEG), PSM, and Industry Solutions to ensure scalability and performance tracking
- Support partner co-sell strategy and solution partner enablement to unlock joint growth and market reach
- Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning
- Represent the company at industry events, panels, and executive forums
- Support deal execution across stages, including but not limited to planning, discovery calls, engagement plans, workshops etc
- Support high-impact deals, advising field and geo leadership on strategic execution and customer unlock
- Foster a culture of innovation, collaboration, and continuous improvement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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