IT Support Engineer, Lightmatter

$93-100k

Offers new hire equity grant, annual performance-based equity

AWS

GCP

Python

Bash

Azure

Windows

Okta

Powershell

Slack

Google Workspace

Senior and Expert level

San Francisco Bay Area

5 days a week in office (Mountain View, CA)

Light-powered AI computing

Be an early applicant

Light-powered AI computing

201-500 employees

B2BArtificial IntelligenceManufacturingDeep TechMachine LearningScience

Be an early applicant

$93-100k

Offers new hire equity grant, annual performance-based equity

AWS

GCP

Python

Bash

Azure

Windows

Okta

Powershell

Slack

Google Workspace

Senior and Expert level

San Francisco Bay Area

5 days a week in office (Mountain View, CA)

201-500 employees

B2BArtificial IntelligenceManufacturingDeep TechMachine LearningScience

Company mission

Lightmatter's mission is to build an engine that will power discoveries, drive progress, and redefine what computers and human beings are capable of.

Job

Company

Role

Who you are

At least 5 years of hands-on IT support experience in fast-paced environments
Experience deploying and configuring new tools and systems for large user bases
Strong troubleshooting skills across Mac and Windows platforms
Experience with Google Workspace, Office 365, and Slack administration
Working knowledge of networking fundamentals and basic network troubleshooting
Familiarity with identity management systems like Okta
Experience with cloud platforms (Azure, AWS, or GCP)
Strong organizational skills and ability to juggle multiple priorities
Proven track record of taking ownership and driving issues to resolution

Desirable

ITIL 4 foundation or familiarity with ITIL best practices
Scripting experience with PowerShell, Bash, or Python
Experience with mobile device management platforms (Intune, Kandji, Jamf)
IT certifications (CompTIA A+, Network+, Microsoft certifications)
Experience supporting engineering or research teams
Excellent communication skills—you can explain technical issues to anyone

What the job involves

We're looking for an IT Support Engineer to join our User Services team in Mountain View. You'll be the go-to technical resource for our employees, handling everything from daily support tickets to managing our cloud infrastructure and endpoint procurement
. This is a hands-on role where you'll split your time between helping users solve immediate problems and maintaining the systems that keep our company running smoothly
You'll work closely with our Head of User Services and be a key player in ensuring our team has the technology and support they need to build the future of computing with light. This position requires onsite presence five days per week
Provide technical support for Mac and Windows users, both in-office and remote
Manage and resolve escalated tickets through our help desk system
Troubleshoot networking issues including DHCP, DNS, VLANs, and basic routing
Administer cloud platforms like Google Workspace, Office 365, Azure, Slack, and Okta
Handle procurement, setup, and deployment of laptops and workstations for new hires and replacements, including MDM enrollment and configuration
Maintain and troubleshoot conference rooms and AV equipment
Manage onboarding and offboarding processes, getting new users up and running quickly
Track IT assets and keep our inventory system accurate
Create and maintain documentation for support processes and internal knowledge base
Partner with IT team members on larger projects and organization-wide technology rollouts
Train users on security best practices and new technology

Our take

Neural networks and CPUs are vital to AI solutions, but manufacturers have largely failed to maintain innovation in recent years. Lightmatter solves this problem by offering a next-generation computing platform powered by photonics (light waves).

Lightmatter offers a forward-facing platform for AI-building that acts as an alternative to traditional solutions. It works by replacing wired CPUs with a combination of photonics and new algorithms. Lightmatter's solution is not only faster, but it is considerably more sustainable, and it has the potential to drive the next generation of AI development.

As of 2025, Lightmatter has raised $850 million across six funding rounds and grown to a staggering valuation of $4.4 billion, a testament to growing industry demand for faster, more effective AI-building solutions. Lightmatter currently has three products on the market - Envise, Passage, and Idiom - and is poised to take on the incumbent chiplet industry with a photonics-based alternative.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 6 rounds)

Oct 2024

$400m

SERIES D

Dec 2023

$155m

SERIES C

Total funding: $822m

Company benefits

Commuter benefit
Happy hour -Spend time together and build friendships
Generous vacation policy and holidays
401(K)
Opportunity to learn from your peers and teach them what you know across electronics, photonics, machine learning, and more

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Nicholas Harris

(CEO & Co-Founder)

Previously worked as an R&D Product Engineer at Micron Technology, and as a Postdoctoral Fellow at MIT.

Thomas Graham

(Co-Founder)

Was an M&A Analyst at Morgan Stanley, and worked as an Agency Business Development Manager at Google.

Darius Bunandar

(Chief Scientist & Co-Founder)

Worked as a Research Collaborator at Caltech, and was a PhD Candidate at MIT.

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