Implementation Manager, Payscale
CA$60-75k
+ Annual corporate bonus of 10%
More information about location
Compensation software & data
Job no longer available
Compensation software & data
501-1000 employees
Job no longer available
CA$60-75k
+ Annual corporate bonus of 10%
More information about location
501-1000 employees
Company mission
To help organizations transform pay decisions from an uncertain compromise to a confident commitment.
Role
Who you are
- Educated to degree level (preferably in Business/HR/Management)
- Knowledge/experience of the compensation marketplace would be an advantage
- Strong analytical and problem solving skills
- Keen attention to detail
- Proactive self-starter who can work independently and as part of a team
- Must have strong ability to organize and manage
- Strong interpersonal skills
- Positive individual with a drive to make things better!
- 1+ years experience in a customer facing role within software
- Experience with Salesforce or comparable CRM tool(s) preferred
- Experience with technical product support, troubleshooting, or product implementation experience is a plus
- Problem solve complex configuration challenges independently
What the job involves
- We are looking for an Implementation Manager to support our Implementation and renewal projects across the US and Canada for our market leading software
- We support our clients to apply their business rules to our highly configurable cloud based system to support complex salary review and bonus processes and long term incentive awards in one unified platform allowing compensation recommendations to be made in line with appropriate governance, in an equitable, fair and risk-free way
- Provide product expertise to customers
- Support in the documentation of requirements through working sessions with the client and an Implementation Manager
- Configure the Payscale compensation tool in line with the client requirements
- Identify use cases, roles and other business requirements for each project
- Working in a small collaborative team environments
- Identify risks and escalate as appropriate
- Build and maintain strong customer relationships
- Build new customer accounts through back-end administrative product tools
- Contact new customers programmatically throughout product implementation based on implementation status, phase, and segment
- Inform new and existing customers of 'next steps' for their product implementation and services deliverables, including communication of project timelines
- Ensure collection of documents required for product implementation
- Utilize and assist in creation of Salesforce based reports for customer outreach
- Support additional product implementation activities as needed, including responding to miscellaneous customer queries
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives jobseekers information on expected salaries for the positions they are interested in along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and jobseekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flexible paid time off (PTO)
- Paid holidays and floating holidays
- Company-sponsored volunteer hours
- Complimentary days off based on meeting company goals
- Comprehensive medical, dental, and vision, covered up to 100% by Payscale
- Life and disability insurance, covered up to 100% by Payscale
- Employee assistance program
- Flexible spending account
- Infertility benefits
- Company matched and immediately vested 401k
- Paid development hours
- Learning and development opportunities
- Regular pportunities to meet with executive leadership
- Annual remote work stipend for wellness or home office equipment
- 16 weeks paid parental leave
Company HQ
Pioneer Square, Seattle, WA
Leadership
Chris Hays
(CEO)Chris joined Payscale in 2024 as CEO. Prior to that, they spent nearly 8 years at ZoomInfo as the President & COO. They also spent 7 years at Inside Sales Team as a VP of Operations, and 10 years at Avaya as a Finance Director.
Lexi Clarke
(CPO)Lexi initially joined Payscale in 2020 as a Director of People, since then they have held various roles, becoming CPO in 2023. They previously worked in HR roles at Convoy, Redfin, Boeing, and One Kings Lane.
Kate Peter
(CCO)Previously a Global VP of Customer Experience at Anaplan, and Global Head of Customer Success at Harvard Business Publishing. They also spent 4 years at Gainsight in various roles, including Head of Enterprise Customer Success.
Peh Keong Teh
(CPO)They have been at Symend since 2020, previously serving as President, CPO & CTO, now serving as an Executive Advisor. Previously they spent 3 years at Salesforce as a Senior VP of Marketing Cloud, 1 year at Oracle in product Management (Oracle Bare Metal Cloud), and 10 years at Microsoft in various roles, including Principal Group Program Manager (SQL Azure).
Philip Watson
(CFO)Previously the CFO at Paddle and a Portfolio Finance & Operations Director at Hg. They also spent over 7 years at ZoomInfo in various VP roles.
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