Director of Production Engineering & IT Support, Beyond Finance
$150-200k
+ Bonus
3-5 days a week in office
Debt resolution programs
Be an early applicant
Debt resolution programs
1001+ employees
Be an early applicant
$150-200k
+ Bonus
3-5 days a week in office
1001+ employees
Company mission
To help people escape crippling debt and achieve financial freedom.
Role
Who you are
- 8+ years of experience leading distributed teams including managers in high-growth SaaS and API-first environments
- Seasoned incident commander with hands-on experience leading P1/P2 response, running postmortems, and driving systemic fixes that prevent recurrence
- Proven track record of reshaping support operations through AI, automation, and intelligent tooling
- Strong technical proficiency such as but not limited to SQL, NQL, DDSQL, Powershell, Python, Terraform, Shell, Bash, Rest API
- Solid understanding of AWS services including S3, CloudWatch, EKS, Kubernetes, ECS, EC2, Lambda, and Workspaces
- Deep knowledge of support, DEX, observability and CRM platforms such as ServiceNow, Salesforce, DataDog, Nexthink
- Excellent leadership & decision-making skills as well as project management experience with ability to execute across multiple priorities
- Exceptional communication skills with an ability to translate technical concepts into business value for executives and non-technical stakeholders
- Familiarity with ITIL or similar frameworks with experience optimizing incident, change & problem management at scale
What the job involves
- This is a hands-on technical leadership role at the intersection of IT, SRE, and Product/Production Support
- You will be the senior technical escalation point managing managers spanning multiple sub-functions (Service desk, IT & Product Support, Production Engineering)
- You will be obsessed with uptime
- The job is to architect the monitoring, telemetry, and automation that lets us catch issues before users experience them; to run incidents when they happen; and to drive the postmortems and engineering partnerships that prevent the next one
- You will also lead, mentor, grow managers and individual contributors, mature support processes end-to-end
- This is not a service-delivery oversight role
- You will spend time in dashboards, queries, and code, not in steering committees
- You will be expected to write SQL, build monitors, review Terraform, and lead a P1 bridge personally
- This is an in-office-focused hybrid role based in Chicago
- Production Reliability & Incident Management:
- Own the incident response end-to-end
- Serve as incident commander on high-impact P1/P2 incidents, lead communication, coordinate engineering and business stakeholders, run blameless postmortems, and drive resulting action items to closure
- Architect and continuously refine the observability stack
- Build and tune dashboards, alerts and synthetic monitoring that give real-time visibility into system and end-user experience health
- Drive a shift from reactive to proactive
- Identify what is breaking before it breaks
- Use telemetry, anomaly detection, and trend analysis to surface systemic issues; partner with technical stakeholders to eliminate them at the source
- Hit the operational metrics that matter
- Ensure tight SLA adherence and continuous improvement across both end-user support and production incidents
- Technical Depth & Automation:
- Be the senior technical escalation
- You will personally dig into logs, queries, and infrastructure to unblock the team when needed
- Drive automation and self-service that eliminates repeat tickets and matures our knowledge management strategy
- Implement AI and automated solutions to improve quality & speed of operations
- Leadership & Operations:
- Manage defects and enhancements, resolve incidents, and prevent systemic issues through structured Product management, Engineering and Operations partnership
- Strengthen the feedback loop from support into the product roadmap
- Own and advance internal IT & Product support services (service desk, endpoint support, access management, etc)
- Foster a culture of accountability and ownership
- Set the tone for technical excellence and user obsession across the org
Our take
In a financial landscape where consumer debt has reached record highs, Beyond Finance specializes in debt resolution services tailored to individual needs. Recognizing the complexities of personal debt, the company focuses on creating debt reduction schemes that guide consumers through the intricacies of debt consolidation and resolution, offering a strategic approach to alleviate the burden of indebtedness.
The company's debt reduction programs come equipped with financial education and tools, delivered via an individualized scheme. Importantly, this is all accessible via a mobile app, meaning Beyond's programs stand out for being incredibly easy to manage and use.
This commitment to providing simple, tailored debt resolution services underscores Beyond's dedication to helping individuals regain financial control. In its pursuit of sustained growth, the company has secured a substantial injection of capital that is poised to propel its consistent operations and fuel future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Generous PTO
- Competitive Health Care Plans
- 401(k) Matching
- Paid Referral Program
- Paid Parental Leave
- LifeMart Discount Program
- At-home Equipment Provisions
Company HQ
Chicago Loop, Chicago, IL
Leadership
Lou Antonelli
(COO)Has worked at Beyond Finance since 2019, initially as an Executive VP before becoming the Chief Operating Officer in 2020. Before joining Beyond, they were the VP and CRO at National Debt Relief and the Director of Business Relationships at Costco.
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