Customer Success Placement Student, Box
July 2026
£27.5k
London
2 days a week in office (Old Street, London)
Securely manage, share and access your content from anywhere
Be an early applicant
Securely manage, share and access your content from anywhere
1001+ employees
B2BData storageSecurityEnterpriseContentSaaSCloud Computing
Be an early applicant
£27.5k
London
2 days a week in office (Old Street, London)
1001+ employees
B2BData storageSecurityEnterpriseContentSaaSCloud Computing
Company mission
To make it easy to access information from anywhere and collaborate with anyone. Its mission is to power how the world works together.
Role
Who you are
- To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2027, you also will need to have the right to work in UK already in place
- Communication: you are known for building strong relationships in and outside of your core studies
- Drive: you demonstrate a level of resilience to overcome objections and have a “can do” attitude to delivering personal goals
- Team Player: you are a team player and customer advocate motivated by helping others succeed
- Attention to detail: everybody makes mistakes, even the most detail oriented employee. You will be detail oriented by nature, able to fail fast and prioritise effectively ensuring quality on sometimes tight deadlines
- Additional languages such as French or German is a plus but not required
- If you are studying something Business ,Technology or Management related it would be a plus, however from experience you don’t need a specific degree background to be successful as a placement student in Box
What the job involves
- Imagine you have just completed your 12 month placement with Box, what have you achieved? Well if you join Box in the Customer Success team here a few things:
- Make a similar business impact as our previous cohorts of placement students: hear from our previous placement students!
- You will contribute directly towards improving customer retention rates across EMEA markets through your involvement in strategic initiatives driven by Customer Success leadership
- You'll be working directly on customer activities and learning practical skills alongside experienced Box Customer Success Managers based across EMEA (Paris, Munich, Amsterdam and London)
- Achieve broad exposure to a spectrum of Customer Success Responsibilities spanning from customer engagement, analytics, project management and coordination, product adoption - providing you with comprehensive skills development opportunities that will benefit your future career growth
- To meet the fast-growing needs of the enterprise, it is imperative that we provide world class professional services to make a successful leap to the cloud
- Digital Transformation is on the mind of every forward-thinking CIO and Box Customer Success Team is here to help
- We work to fundamentally change the way industries and organizations collaborate on content
- The Customer Success (CS) Team at Box acts a trusted advisor and looking to “Blowing our Customer Minds” every day, making our customers insanely successful with Box
- In this role, you will play a crucial role in supporting various activities and projects aimed at enhancing customer engagement, driving long term adoption, and improving overall customer success metrics
- You work closely with our customer success teams and others to identify content use-cases and overcome the challenges of moving to a cloud environment, driving adoption and optimization best practices and help deliver business value for our ever-growing customer base
- You are a customer advocate and are motivated by helping others succeed
- You're data-driven and intrigued by the challenge of delivering a great Box experience to hundreds of customers
- You listen well, ask questions, and translate business needs into something that you can execute against
- You help support & build trusting relationships and support customers with how to improve their digital transformation strategy
- You'll get a chance to work across a wide range of areas in Customer Success at Box EMEA:
- Customer Engagement/Strategic Support:
- Play a supporting role in client-facing activities with Customer Success Managers - such as coordinating product innovation awareness campaign, posts on Box Community, marketing events drive & follow up, end user outreaches to address churn risks and grow our customer base. articulate value realized for their businesses
- Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers
- Not every day will be the same as each customer has unique needs, you will have opportunity to work on real business challenge across multiple industries and organisation sizes
- Data Analysis:
- Prepare reports on customer health metrics and provide insights for improvement. Work with the CS team to collect, process and analyze qualitative and quantitative data, to enable CSMs & CS leadership to make better decisions and enhance operational rigor
- Identify new ways to have strategic engagements with customers and drive improve outcomes
- You will leverage our Business Analytics team and multiple tools and software to complete this activities gaining great skills highly desirable in the industry
- Project Management/Coordination:
- Get involved in cross functional initiatives and projects sponsored by CS leadership in order to drive key adoptions (e.g. AI)
- Collaborating closely with internal teams such as Sales, Marketing , Consulting, Support, and Product Development to ensure seamless customer experiences
- Create content for both internal communications (e.g. All hands and QBR decks) and external use (email, community posts, preparing customer slides, customer research). Ensure that the content is engaging, informative, and aligned with the company's brand voice and customers’ needs
- Process Improvement:
- Take ownership of a project focused on improving internal processes related to customer engagement. Identify areas where processes can be streamlined or optimized to enhance effectiveness in engaging customers more efficiently
- As Box is accelerating its product innovation and disrupting the Content Management space, you will have opportunity to be agile - quick to experiment and live up to the Box value "Take risks. Fail fast." You will bring fresh pair of eyes who can help us continue to build a best-in-class Customer Success programme
Application process
- Submit CV
- Video Interview with a member of recruitment team
- Video Interview with the hiring manager
- Video Interview with another specialist from your potential team
Salary benchmarks
Our take
Large enterprises are always in need of solutions that connect their people, data, and applications. Box is a cloud content management company that has partnerships with huge technology companies like IBM and Microsoft which is giving them credibility and helping it expand in Europe and Asia.
The trend for businesses to switch to cloud computing is unlikely to slow down any time soon, giving Box a wave to ride, so growth should continue for a long time.
Box recently signed up a group of leading universities to help with their digital transformation and modernising their IT strategy. They're continuing to find innovative ways to help businesses move to cloud services.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
13% employee growth in 12 months
Company
Company benefits
- Flexible working-hybrid model of work
- Sign-on RSUs
- Employee stock purchase plan to purchase discounted Box stock
- Your birthday off within a two week window
- 3 x paid charity days to use own your own, with your team or Box.org
- 100% top up 20 week paid maternity leave. 100 % paid 12 week paternity leave
- Fertility and surrogacy support. Box reimburses 100% of eligible cost up to £7,600
- Private consultation support for all expecting and new parents
- Subscription to headspace and spring health
- Paid sabbatical leave up to 4 weeks for all Boxers who have 7 years of service
- 25 days holiday (excl. bank holidays)
- Health insurance
- Dental insurance
- Pension and Life Insurance Coverage
- £40 ($55) a month gym/wellness allowance
Company values
- Blow our customers' minds - Boxers wake up every morning and think about how they can make our customers happy. We're always asking, "What can we do better?"
- Bring your ___self to work - Box recruits a diverse group of people with interesting backgrounds and values — and we wouldn't have it any other way. You fill in the blank, and own who you are
- Be an owner. It's your company too - Box truly believes that the most epic dreams are possible. Don't ever let anyone tell you that your ideas aren't feasible. Own your ideas and take Box to new and exciting horizons
- Take risks. Fail fast. GSD - We encourage everyone to take risks and move past slow decision-making. If we fail fast, we can iterate and learn from our mistakes
- Make mum proud - Do right by your colleagues, customers and community
- Be candid and assume good intent - Listen to one another, share feedback, and make a conscious effort to be your best
- 10x it! - The bigger the better - especially when it comes to ideas. Dream up something big, then 10x it!
Company HQ
Centennial, Redwood City, CA
Articles
Leadership
Aaron Levie
(Co-Founder & CEO)Aaron originally developed Box as a college project at the University of Southern California and dropped out of college to work on it full-time.
Dylan Smith
(Co-Founder & CFO)Dylan Smith, Box's co-founder and Chief Financial Officer, was Aaron's childhood friend.
People progressing
Joined as a Senior Enterprise Customer Success Manager and was promoted to Team Lead, then Manager and Sr. Manager. Now, Laura is the Team Director of Customer Success.
Joined as an Implementation Consultant I. Then promoted to Implementation Consultant II after 1 year. Moved to Solutions Engineering III before being promoted to their current position as Staff Solutions Engineer.
Kenneth started at Box as a Commercial AE. He was promoted within the sales team 4 times before moving into a Team Director role for the Commercial Sales team!
Elena began as a Sales Development Representative and was promoted twice. Now she is the Team Manager for the Lead Generation team!
Diversity, Equity & Inclusion at Box
Takayla King (Head of Belonging)
- Our company is built on people: We call them Boxers. They come from a range of backgrounds and experiences, and each has a unique story to tell. Our goal is to fully leverage and engage the individual talents and capabilities of our diverse teams, ultimately creating an inclusive environment where Boxers feel they belong. Our company values and diversity, inclusion and belonging initiatives are intentionally designed to lift up each and every member of the Box team.
- Our Employee Resource Communities (ERCs) are employee-led affinity groups that support a culture of belonging globally. Available both remotely and across office locations, ERCs bring Box culture and values to each region while remaining inclusive of Boxers worldwide. All Boxers are welcome and encouraged to engage in ERC programming and events.
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