Senior Customer Solutions Manager, Amazon
$138.2-239k
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
$138.2-239k
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Ability to travel up to 25% as needed
Desirable
- Direct experience implementing cloud services, preferably on AWS
- Knowledge of AWS Services and Solutions
- Experience at a start up or Digital Native companies
- Product lifecycle or product management experience
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
- A history of problem solving and disruptive innovation developing technology programs and working across customer organizations
What the job involves
- AWS is seeking a Sr Customer Solutions Manager (CSM) team for the Digital Native Business segment
- This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization
- This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of AWS cloud
- As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be responsible for guiding AWS customers along their cloud journey
- In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
- Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
- Accelerate customer adoption through education and engagement
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
- Assist in developing long-term strategic relationships with key accounts
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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