Head of Product, Trainline
Platform
+ Bonus + 2-for-1 share purchase plans
Hybrid, 40% in office
2+ days a week in office (Holborn, London)
Train ticketing platform
Be an early applicant
Train ticketing platform
1001+ employees
Be an early applicant
+ Bonus + 2-for-1 share purchase plans
Hybrid, 40% in office
2+ days a week in office (Holborn, London)
1001+ employees
Company mission
We're building the world's no.1 rail platform while empowering greener travel choices, connecting people and places.
Role
Who you are
- Established experience in a Product Management leadership role in a tech business
- Technical fluency in e-commerce, modern cloud architecture, APIs, developer toolchains and building scalable platforms
- Worked in a fast-paced environment where you have shaped high volume B2C and/or B2B digital experiences
- Demonstrate established processes and ways of working with business and engineering partners to achieve delivery outcomes
- Experience working across a complex and evolving product set, using the latest techniques for product discovery and hypothesis-driven product development
- A track record as the voice of the customer, answering questions and finding insights from an array of sources
- Deep commercial acumen and evidence of contributions to wider business decisions outside of the Product domain
- Experience communicating effectively at C-level as a compelling story teller
What the job involves
- As Head of Product for the Platform at Trainline, you will set the strategic vision, shape the product roadmap, and collaborate closely with Engineering, Architecture, and Product teams to ensure the core technology stack meets the performance, reliability, and scalability needs of the business
- You’ll oversee a portfolio of squads dedicated to enabling frictionless customer experiences and a productive developer environment, helping others experiment, innovate, and deliver world-class digital products
- In doing so, you will balance immediate operational responsibilities—like managing one squad’s day-to-day—while providing strategic guidance to multiple other squads and their Product Managers
- In this role, you’ll champion a data-driven, outcome-focused approach, establishing and tracking KPIs and OKRs related to platform health, cost efficiency, and developer productivity, such as Reliability, Speed, Maintenance, Security, Cost Efficiency, and Productivity
- You’ll represent the “voice of the platform” in high-level decision making, shaping medium- to long-term strategies, and working closely with executive leadership and cross-functional partners
- With your combination of commercial acumen, technical understanding, and product leadership, you will influence the future direction of Trainline’s platform to drive sustained growth, high-quality customer experiences, and effective product delivery at scale
- This role has overall responsibility for 7 squads, including direct management for the day-to-day operation and roadmap of 1 squad (e-commerce)
- In addition, line management for 3 Product Managers across the Platform, including Core App and Web tech, Cloud Native development, Customer and Identity teams
- The Platform team sits within the “Future of Rail” strategic theme and supports all customer propositions across our B2C and B2B businesses
- Key partnerships in this role are with the Platform Head of Engineering and the Architects to set vision, quarterly OKRs, and prioritise delivery outcomes for this area to achieve overall company goals
- It is also imperative to have strong relationships with Product counterparts across Trainline to agree ways of working to optimize towards company goals and ensure alignment
- Be on top of the competitive landscape and global industry trends, articulating opportunities and threats as they apply, owning the strategy and medium/long-term roadmap for a platform or theme
- Use insights and developed strategies to have an impact across all of Tech, Product and Design
- Influence the development of product managers to synthesize and develop stronger and more impactful insights, championing an outcome driven approach, through coaching, performance management and personal development
- Be a compelling storyteller inspiring those closely connected with Product through written and verbal comms, and confidently present at internal forums
- Effectively lead and influence engagement with PR, Commercial, Marketing, Finance, Legal etc including external partners
- Be accountable for achieving outcomes, and successfully delegate day-to-day responsibility for the detail where appropriate
- Work on multiple large initiatives in parallel, both in and outside specific Product area, collaborating with colleagues and cross-functional teams through leadership, not escalation
- Reliably and autonomously solve and execute on high-level issues and opportunities
- Balance product, UX and technical concerns with the help of your peers to gain maximum business value, effectively influencing customer experience during product development (e.g. IA, UX, visuals etc) and amplifying go to market activities (e.g. brand, marketing, CS etc)
- Grow individuals through mentoring and/or as line manager to APMs / PMs
- Establish domain excellence and be able to represent Engineering, Commercial, Design counterparts whenever necessary
- Live the Trainline values and behaviours, demonstrating leadership and accountability for your Product remit, building a healthy Product and Engineering culture
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Their app is intuitive and well designed. and they're even pioneering paperless travel, allowing you to store your tickets in the app.
They're hyper focused on customer experience and have a product culture of fast iteration to deliver great outcomes for customers.
Their customers make 170,000 journeys a day and they sell 200 tickets a minute.
They're continuing to innovate to stay ahead. They're using machine learning to predict price movements and are integrating with Siri and Google Assistant so people can buy tickets just by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% female employees
14% employee growth in 12 months
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Funding (1 round)
Jan 2006
$200.5m
LATE VC
Total funding: $200.5m
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Gym memberships
- Private Health and dental Insurance
- Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO, not founder)Previously Non-exec Director of Moonpig and Photobox Group.
Milena Nikolic
(Chief Technology Officer, not founder)Previously Engineering Director at Google.
Lisa Hillier
(Chief People Officer, not founder)Previously Chief People Officer at Gousto , The Restaurant Group and Just Eat.
Mike Hyde
(Chief Data Officer, not founder)Previously at Meta.
Dave Price
(Chief Product Officer, not founder)Previously at Spotify and GoEuro.
People progressing
Joined as a Product Manager. Promoted to Product Manager after 1 year. Then promoted again to Principal Product Manager after 7 months and is currently Product Director.
Joined as Business Performance Analyst. Promoted to Senior Analyst after 1.5 years. Then promoted again to Commercial Manager after 7 months.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Artemis (gender equality) 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
Share this job
View 5 more jobs at Trainline