Senior Customer Success Manager, Safety Culture
Hospitality
Offers equity
Mobile-first operations platform
Open for applications
Mobile-first operations platform
501-1000 employees
Open for applications
Offers equity
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- The ideal candidate will have a strong track record of managing customers in the hospitality industry
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the hospitality industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
What the job involves
- An awesome opportunity has arisen for a Hospitality focused, Senior Customer Success Manager to join our team!
- This is a full time role that will be hybrid from London
- You will be responsible for driving success across our highest opportunity accounts
- You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture
- Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
Salary benchmarks
Our take
Now one of Australia’s largest private tech companies, Safety Culture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, Safety Culture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. Its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$109.7m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $376.8m
Company benefits
- Equity - Equity with high growth potential, and a competitive salary
- Flexibility - Flexible working arrangements – we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Leave - Progressive leave policies designed to support our team through life’s more challenging moments
- Wellbeing - Wellbeing initiatives such as subsidised fitness programs and EAP services
- Development - Access to professional and personal training and development opportunities (eg. hackathons, workshops, lunch & learns)
- Hackathons & ShipIt! - ShipIt! is our annual company offsite where we bring together all employees globally for a week to reflect on the successes of the past and our vision for the future of SafetyCulture
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
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