Senior Solutions Engineer, Cordial

• You are seasoned
• You hold a BS in Computer Science or a closely related field
• You have a minimum of 7 years of experience in professional services
• You have a track record of driving meaningful, successful implementations and managing client projects
• You’ve got some tricks up your sleeve!
• You love technology
• You are eager to be an expert in Cordial’s technology and you’d work diligently to remove any friction preventing our clients from unlocking the power of the platform
• Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI
• All that sounds fun to you, so keep reading
• Your superpowers are your technical skills
• You have a strong understanding of RESTful APIs, you are comfortable with JSON data structure, you read/write HTML/CSS/JavaScript, you have experience with PHP (or other programming language), and you are capable of using Browser Developer Tools
• Also you understand differences between SQL and noSQL.Your family doesn’t understand what you do for a living; they just know you’re wicked smart
• You are a professional problem solver
• You have the ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions
• You will handle incidents, escalations, and exceptions in a professional manner because you’re a pro!
• You are confident.You have no problem working with senior level marketers, IT /systems integrators and marketing technology and services partners
• You like to juggle and project management comes naturally
• You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• You navigate well in organizations
• You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team
• You don’t mind a little chaos
• You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• Last but not least, you embody Cordial’s values

Desirable

• The Cordial Senior Solutions Engineer is the team member regarded as the Cordial subject matter expert. You will be responsible for guiding Cordial clients through a successful implementation of the platform, third party integrations, and providing solutions for complex and unique use cases
• You'll be client obsessed
• You will consult with clients directly as a subject matter expert of the Cordial platform
• You will assist clients in understanding how they can apply new product features and enhancements to align with their business goals
• And you will develop and share best practices to clients
• Clients will adore you
• You'll make implementations look easy
• You will help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform
• You will identify issues, recognize patterns, propose solutions and help to create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners
• You will enable clients to use dynamic scripting for email language and machine learning capabilities
• You will design data structures that will gracefully flow downstream and integrate into Cordials object model
• You will always be thinking of solutions
• Act as and help the Project Manager
• You will manage internal stakeholders and external client expectations on projects and timelines
• You will work closely with the product team to improve client adoption across our entire platform
• You will also collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals
• You will document and record all completed project work allowing a manageable framework that everyone can access for success
• Obsessive documentation is key to being great