Sales Operations Executive, Infobip

• Bachelor’s degree in business administration, Finance, Accounting, Telecommunications, or a related field
• 3–5 years of experience in customer operations, telecom operations, account operations management or financial/account management
• Experience working directly with enterprise or carrier customers
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to prioritize multiple requests in a fast-paced environment
• Advanced Excel or Google Sheets skills
• CRM experience (Salesforce preferred)
• Experience working with ticketing systems and operational workflows

Desirable

• As a Sales Operations Executive at Infobip, you will support customers post-implementation by assisting with account operations, billing, service changes, issue resolution, and performance reviews, while partnering with internal teams to ensure a smooth customer experience and ongoing account success.
• Lead and facilitate the customer onboarding process following implementation, including initial production voice traffic reviews, first invoice reviews, and user portal demonstrations
• Serve as the primary internal and external point of contact for customer billing inquiries, disputes, and resolution efforts
• Act as the primary escalation point for customer trouble tickets, coordinating resolution across internal teams
• Take lead in coordinating and managing MACD (Move, Add, Change, Disconnect) orders for existing customer accounts, ensuring timely execution and customer satisfaction
• Monitor customer voice traffic trends, network utilization, and capacity requirements to ensure optimal service performance
• Coordinate product and pricing modifications through pricing requests, contract amendments, and related customer communications
• Lead account management and network performance reviews with customers through weekly, monthly, and quarterly business review (QBR) meetings, providing insights, recommendations, and performance updates
• Collaborate in the development and utilization of AI-driven dashboards, reports, and tools to identify and implement opportunities for improved team productivity, operational efficiency, and customer experience
• Contribute to ongoing company initiatives, special projects, and process improvement efforts as required
• Provide ongoing support to internal Sales teams, serving as the primary point of contact for account-related matters
• Coordinate with cross-functional teams, including but not limited to Billing, Finance, Pricing, Legal, LNP, Engineering, Voice Regulatory, and Voice Support, to support customer requests, service delivery, operational initiatives, and issue resolution

• End Date: August 22, 2026