Customer Success Associate, InfoSum
Decentralised data collaboration platform
Be an early applicant
Decentralised data collaboration platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
InfoSum's mission is to provide a decentralised platform designed to remove the trust barriers between progress and privacy.
Role
Who you are
- Growing understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable track record of successfully growing revenue within complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skill set to meet business priorities
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Experience presenting and managing communications with senior leadership at brands, agencies and publishers
- Interest in and ability to represent and advocate for InfoSum’s core philosophy of privacy by default in your day to day interactions with clients
- Background in advertising technology
What the job involves
- The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally
- Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients
- This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients
- The Customer Success Associate is responsible for managing small and medium businesses alongside 1-3 more strategic clients, working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases
- The CSM manages the day-to-day client interactions across a range of levels to ensure they receive the highest value from the InfoSum platform and are always engaged
- Independently lead day-to-day interactions
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client
- Build the client’s ability to operate the InfoSum platform for more complex use cases
- Track performance and success of client’s data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Develop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in, and develop a plan for implementation of new use cases
- Initiate and lead discussions regarding renewal of contracts, with support from manager to establish appropriate commercials and achieve client senior leadership buy-in
- Align on success metrics with the client and build a shared plan to address barriers to growth
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Additional responsibilities as and when required by the business
- What are the key indicators of success in this role?:
- Respond and escalate customer requests internally in a timely manner
- Successful implementation of new opportunities and customer use cases with existing customers
- Successfully retain customers and grow the portfolio’s overall revenue value
- Partner with product and commercial teams leads to successfully identify and execute new solutions to meet customer needs
- Familiarity using customer success tools and project management
- Develop a reputation among customers of being a trusted consultant on all things data collaboration strategy and technology
Salary benchmarks
Our take
Today, data protection and data privacy are primary concerns of businesses of all sizes due to the costly consequences of data breaches. InfoSum aims to alleviate security concerns by building a decentralised solution that allows secure data sharing between organisations.
The innovation of InfoSum comes from its creation of a decentralised method based on patented technology through which companies can share their data with other companies without passing it on to each other. The technology connects customer records between organisations, without moving or sharing data, so InfoSum's solution is compliant with all current privacy laws.
InfoSum wants to capitalise on the opportunity provided by the growing demand for privacy-focused tools and software. Recognising its vision, multinational communications and tech company WPP acquired InfoSum in 2025. InfoSum counts AT&T, Disney, Omnicom, and Merkle among its clients, and its acquisition will further expand its market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$65m
SERIES B
Sep 2020
$15.1m
SERIES A
Total funding: $88.1m
Company benefits
- Competitive Salary
- Health Insurance
- Mental Wellbeing
- Stock Options
- Generous Holiday
- Flexibility
Company HQ
Fitzrovia, London, UK
Leadership
Lauren Wetzel
(CEO & Board Director)Previously, Senior Vice President and Head of Strategy & Corporate Development at Xandr, was a Strategy Engagement Manager at Deloitte Consulting and a Business Operations Manager at FreeWheel.
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