Client Success Manager, Fundcraft
Digital-native fund operations
Be an early applicant
Digital-native fund operations
101-200 employees
Be an early applicant
101-200 employees
Company mission
To revolutionise the fund industry by transforming its operating model.
Role
Who you are
- Adaptability & Growth: Demonstrate flexibility and adaptability when collaborating with stakeholders, embracing change, and navigating evolving project requirements
- Teamwork & Collaboration: Be an active team member who listens to colleagues, supports their ideas, and fosters a collaborative environment focused on achieving collective goals
- Ownership & Service Mentality: Take full ownership of tasks and projects with a proactive "Getting-Things-Done" mindset. Combine a strong service-oriented approach with problem-solving skills to challenge norms, propose solutions, and implement continuous improvements
- Domain & Tech Savviness: Bring a proven background in fund accounting or fund administration in Luxembourg, paired with a digital-first mindset and a strong familiarity with AI tools and emerging technologies to drive efficiency
- Open Communication: Provide fast, open, and constructive feedback. Acknowledge mistakes, learn from them, and proactively ask for help when needed, promoting a culture of trust and transparency
- Execution & Alignment: Drive results by executing complex projects and making data-backed decisions. When necessary, demonstrate the ability to "Disagree & Commit" for the overall benefit of the team's objectives
What the job involves
- This position is based in Paris and reports directly to the Head of Client Success
- Develop scalable and automated client communication strategies in collaboration with the Product Development department, focusing on high-impact areas
- Oversee the Client Mailbox’s adherence to response timelines. Address escalated issues from Client Success Senior Associate and ensure resolutions are effectively communicated to clients
- Define and standardise processes for scheduling and conducting client meetings, ensuring they align with overall client success goals
- Spearhead efforts to automate repetitive tasks and client communication workflows, liaising with the Product Development department to implement advanced solutions
- Review Client Success Senior Associate updates on deliverables, analyse risks, and propose strategic adjustments to meet objectives
- Identify gaps in company-wide data structures, propose improvements, and coordinate with relevant departments to ensure alignment
- Lead discussions with Product Development based on client feedback, advocating for enhancements that improve satisfaction and platform utilisation
Our take
Fundcraft is transforming fund administration for alternative asset managers with its digital platform that automates and centralises operations. It streamlines portfolio management, reporting and investor engagement. This reduces manual tasks, allowing managers to focus on performance over paperwork.
The platform's key features include automated investor reports, quick LP onboarding, and built-in regulatory compliance. With its user-friendly design, Fundcraft simplifies complex fund operations and accelerates decision-making, helping asset managers stay competitive in a fast-moving market.
Since raising substantial funding in 2024, the company has seen significant growth, with a 60% increase in funds managed, now totalling €8.1B in commitments. With this strong momentum, the company is ready to make an even bigger name for itself across Europe and recently accelerated this expansion with the opening of a Paris office.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2024
$6.8m
SERIES A
May 2024
$5.7m
SERIES A
Total funding: $12.5m
Company HQ
Bertrange, Luxembourg
Leadership
Julien De Mayer
(Co-Founder & CEO)Previously spent 4 years at Rocket Internet working in Legal Counsel and as a Managing Director. Prior to that, they were an Associate at Elvinger, Hoss & Prussen.
Olga Porro
(Co-Founder & CPO)Prior to co-founding fundcraft in 2021, Olga was a Research and Associate Professor in the Department of Operations, Innovation and Data Sciences at ESADE Business & Law School for over 5 years.
Christian Senitz
(Co-Founder & COO)Christian was previously a CFO at WebID, Social Chain and EyeEm.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Fundcraft