Manager of SMB Implementation, ServiceTitan
$103.4-138.4k
+ Annual bonus and equity
More information about location
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$103.4-138.4k
+ Annual bonus and equity
More information about location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two and have a desire to push yourself to your maximum potential, our Customer Success team is where you belong
- The ideal candidate will have experience in software implementation, escalation management, product solutioning and strategic planning
- 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management
- Excellent emotional intelligence, patience and active listening skills
- Ability to coach, motivate and lead resources in a challenging and fast-paced environment
- Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail
- Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction
- A track record of being a team player and leader with strong interpersonal and communications skills
- Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- ServiceTitan is looking for a Manager for the SMB Implementation Team to support the growing international market of Australia . In this role, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the Home Services Industry
- Support and manage a team of 6-9 Implementation Managers (US and AUS based) that will report directly to you
- Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management
- Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking
- Ensure compliance of your team with outlined processes
- Act as the primary point of contact for all customer escalations within your team
- Work cross-functionally with managers in other departments to build process flows that affect multiple teams
- Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members
- Core Hours: M-F 10am - 7pm PST. Flexible Fridays (AUS Sat) with occasional need to flex US Sunday (AUS Monday)
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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