Associate Project Delivery Lead, Thrive

• Moderate experience in project management and professional services
• Skilled in managing project plans, creating timelines, and keeping all parties to task
• Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
• Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Familiarity with Thrive technologies included but not limited to:
• Office 365
• Microsoft Server OS
• Private Cloud
• Public Cloud (Azure)
• Networking (Firewalls, Switching, Access Points)
• Disaster Recovery
• Backup technology

Desirable

• The Associate Project Delivery Lead is primarily responsible for planning, tracking, and managing customer projects
• The associate level role will be responsible for customer projects that are smaller in size and complexity, including customer onboardings
• Associates Leads will be trained on the Thrive project coordinator and project management processes and will have the opportunity to grow into a Lead role managing larger projects
• The individual will serve as the main point of contact for customers and their technical resources (internal and external parties) throughout the project
• The role requires the individual to drive projects to success through clear expectation setting, task management, and status updates
• An Associate Project Delivery Lead will communicate with and organize Thrive internal resources including Engineers using project management software, checklists, and reports
• Transition clients onto Thrive managed services
• Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
• Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings. Ownership of the entire project life cycle
• Work with the Account team to properly understand client account balance and invoicing needs
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
• Completing Project Coordinator tasks when needed
• Collaborate with customers and initialize the service order
• Convert orders to projects/tasks/change requests for quick execution
• Send and receive requests for information (User Roster, Equipment/Application Inventory, Credentials)
• Transition new clients to the Project Delivery team (Project Managers and Deployment Engineers)
• Work with an Onboarding Consultant to research and confirm the project scope and service inclusions