Customer Onboarding Team Lead, Tellent Recruitee
€65-70k
OTE
Salary applicable to candidates based in Amsterdam
Customisable hiring software
Posted today
Customisable hiring software
1-20 employees
Posted today
€65-70k
OTE
Salary applicable to candidates based in Amsterdam
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Extensive background in customer-facing SaaS roles, ideally in Onboarding or Customer Success/Account Management
- Strong written and verbal communication skills in English (minimum C1 level or higher) Dutch/French/German are a plus
- Proven ability to lead cross-functional initiatives independently from strategy through execution
- Highly comfortable in agile environments with an entrepreneurial, proactive mindset
- Skilled in leveraging data-driven insights to make informed decisions and solve complex operational challenges
- Empathetic and motivational leader who excels at active listening and coaching team members
- Assertive communicator capable of building strong relationships and driving alignment across internal teams and external stakeholders
What the job involves
- Our Team Lead for Customer Onboarding is responsible for ensuring a world-class onboarding experience for our customers across all products and segments.
- This is a new role with the focus of centralising our regional Customer Onboarding operations and implementing global onboarding processes, metrics, digital journeys and internal workflows to increase customer satisfaction, efficiency, and time to value
- Own Global Onboarding Strategy: Define Onboarding journeys and playbooks for each customer and product type in collaboration with the Onboarding consultants and CS Leadership team, implement key performance indicators to measure the success of these changes, and collaborate cross-departmentally to enable teams on how to position our Onboarding offerings
- Manage our Onboarding Consultants: Act as direct line manager for the Onboarding consultants managing their performance, career progression plan, providing coaching, feedback and guidance in support of their professional development, fostering a strong team culture amongst the Global Onboarding team
- Implement Onboarding Best Practices: Leverage data to make decisions on changes to our Onboarding journeys, and implement the needed dashboards to measure and manage the health of our Onboarding customers, so needed interventions can be spotted and acted on quickly
- Collaboration: You’ll be part of the CS Leadership team, collaborating closely with them on departmental topics, and will also collaborate on a daily basis with partners in Sales, Support and Product to share guidance, manage requests, plan Onboarding capacity, and support with enablement
- During the first 3 months: You’ll learn our team, products and tools, getting to know our current state, and taking the first steps in centralising Onboarding at Tellent by establishing global team meetings, 1:1s, and getting under the hood of our existing systems and playbooks
- Within 6 months: You’ll have developed and begun executing on your plan to standardise customer Onboarding processes across our Key, Scaled & Digital segments, both human-led, and self-service onboarding. You’ll have established initial KPIs for Onboarding consultants and for our digital Onboarding journeys, and be part of cross-departmental projects with partners in Sales, Support & CS
- After 1 year: CSAT, time to first value and onboarding completion will have increased. You’ll be monitoring pitfalls and tension points in our updated customer journeys and implementing solutions to solve for these. You’ll act as a consultative resource for the Sales team to ensure prospects have the appropriate Onboarding package, and be shaping, growing & motivating the Onboarding team members you manage
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1B in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Moritz Kothe
(CEO)Prior to joining Tellent in 2024, Moritz was the CEO of Aroundhome and kununu.
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