Majors Customer Success Leader, Harvey

• The ideal candidate combines strategic vision with a calm, confident leadership style, setting the tone for excellence in customer engagement and retention at the highest level
• 12+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management, with at least 6+ years leading strategic or enterprise-facing teams
• Proven success managing executive relationships with global enterprise clients in the AI, SaaS, legal, or technology sector
• Exceptional communication and presentation skills, with a refined executive presence and ability to influence C-suite stakeholders
• Strong strategic and analytical thinking, capable of identifying opportunities for growth and long-term partnership
• A leader who models professionalism, empathy, and confidence with the ability to coach a team to perform at a world-class level

Desirable

• Harvey is hiring a Majors Customer Success Leader to guide a team of experienced Customer Success Managers dedicated to our most high-value, strategic clients
• These clients represent some of the most sophisticated organizations in the world, and this leader will ensure we deliver exceptional partnership, measurable outcomes, and enduring trust
• You’ll shape how Harvey engages its top accounts, bringing structure, executive presence, and deep customer insight to every interaction
• Lead, mentor, and empower a team of seasoned Customer Success Managers supporting Harvey’s most strategic enterprise accounts
• Partner closely with executive stakeholders, both internally and externally, to drive account health, renewal, and long-term expansion
• Develop and execute tailored success plans that align with client goals, maximize adoption, and demonstrate ROI
• Create frameworks and best practices for managing complex, multi-stakeholder relationships across global organizations
• Collaborate cross-functionally with Sales, Product, and Leadership to ensure strategic alignment and customer advocacy
• Represent the voice of Harvey’s top clients, influencing strategic decisions and helping shape the evolution of our Customer Success practice