Manager of Strategy & Operations, Flex
Compliance
$141-170k
+ Equity
3 days a week in office (Union Square, NY)
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$141-170k
+ Equity
3 days a week in office (Union Square, NY)
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- 3–5 years of relevant work experience (e.g., compliance operations, legal ops, management consulting, or cross-functional program management)
- Background in fintech, banking, or other regulated industries preferred
- Proven ability to drive progress through others in a matrixed environment without direct authority
- Strong process orientation with a sharp eye for structure, rigor, and detail
- Excellent communication skills, both written and verbal; comfortable presenting complex topics to senior stakeholders
- Strong data fluency; experience with reporting tools (e.g., Notion, Airtable, Tableau, Power BI) required; SQL preferred
- Comfort operating in ambiguity and a fast-changing environment; an entrepreneurial mindset
What the job involves
- Strategy & Operations serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments
- Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis
- This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership
- This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech
- As the Strategy & Operations Lead for our Compliance organization, you'll partner directly with the Chief Compliance Officer
- This role blends tactical execution with strategic insight and serves as the operational backbone of the Compliance function, ensuring initiatives are executed efficiently, tracked rigorously, and aligned with regulatory and business priorities
- Your key responsibility will be to ensure urgent execution of our roadmap, collaborating closely with teams in Legal, Product, Consumer Protection, Finance, and beyond
- High-performing Strategy & Operations team members will have opportunities to rotate into other departments or special projects after their first year
- Partner with the Chief Compliance Officer to set strategic priorities and translate them into operational plans across six core compliance domains: CMS, Testing & Monitoring, BSA, Product Advisory, Licensing, and Third-Party Risk Management
- Lead execution and tracking of key deliverables across compliance pillars; manage dashboards, documentation, cadences, and workflows
- Serve as project manager on cross-functional compliance initiatives involving Product, Risk, Finance, and Legal
- Conduct research, prepare materials, and analyze data to support audit readiness, board reporting, and leadership decision-making
- Identify bottlenecks and implement process improvements to increase compliance program efficiency and scalability
- Build systems and routines that ensure clear visibility, accountability, and continuous improvement across the compliance team’s work
- Provide strategic and operational support on team enablement, vendor coordination, budget planning, and knowledge management
- Communicate effectively with senior stakeholders, navigating complex problem sets with agility
- Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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