Client Success Associate, Rokt

$74-100k

Target total compensation ranges from $84,000 - $128,000, a target commission of $5,000 to $14,000 and an employee equity plan grant. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility

Junior and Mid level

New York

4 days a week in office

eCommerce technology & software solutions

Be an early applicant

eCommerce technology & software solutions

501-1000 employees

B2BArtificial IntelligenceEnterpriseMarketingAdvertisingeCommerce

Be an early applicant

$74-100k

Junior and Mid level

New York

4 days a week in office

501-1000 employees

B2BArtificial IntelligenceEnterpriseMarketingAdvertisingeCommerce

Company mission

To make eCommerce smarter, faster, and better.

Job

Company

Role

Who you are

If you are passionate about helping clients succeed, love solving business challenges with innovative tech, and want to directly influence client growth, this opportunity is for you
Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities
Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results
Adaptable & Tech-Savvy: You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients
Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises
Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any audience

What the job involves

Become the trusted advisor who propels our clients to new heights as a Client Success Associate at Rokt
In this role, you’ll blend relationship management with cutting-edge AI insights to drive long-term client growth and satisfaction
You’ll take charge of key client partnerships, ensuring they maximize the value of Rokt’s platform through strategic guidance and data-driven marketing initiatives
Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges
Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success
Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results
Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings
Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value

Application process

The first stage of the recruitment process for this role is to complete a 20-minute online aptitude test as well as an employee personality profile assessment, which will be sent out to your application email. Successful candidates will be contacted to discuss the next steps

Our take

eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.

The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.

Rokt has a strong client base that includes giants like Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.

Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

28% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (3.7)

Company

Funding (last 2 of 5 rounds)

Dec 2021

$325m

SERIES E

Oct 2020

$80m

SERIES D

Total funding: $487.1m

Company benefits

Interest groups, sports clubs, and social events
Global training events & online training courses
Stock options
Global all-staff events in amazing locations (Phuket, Thailand in January 2020)
Generous relocation packages
Generous time off
Parental leave
Mental health and wellness days
Paid Sabbatical for employees who have been with us 3 years or more
£55 per month social/wellness allowance, 6 sessions with a licensed therapist, 6 coaching sessions and other mental health perks
Gym membership
Premium health insurance
£25 per month telephone allowance

Company HQ

Hudson Square, New York, NY

Leadership

Bruce Buchanan

(CEO)

Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.

Justin Viles

(Advisor)

Previously worked on strategic partnerships in the APAC region for Google, before moving on to co-found and serve as CEO at Rocklive.

Salary benchmarks

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