Business Intelligence Data Analyst, Captions

• This is an ideal opportunity for a highly analytical, strategic thinker who enjoys leveraging data to solve complex business problems in a fast-paced and collaborative environment
• A BS/MS in Mathematics, Statistics, Computer Science, or a related field
• 5+ years of experience leveraging analytics to drive key business decisions across business intelligence, finance, strategy, and/or marketing
• Proficiency in data manipulation, i.e., SQL and Python
• Proven ability to build data visualizations that inform business decisions using tools such as Sigma, Tableau, Power BI, Looker, or similar platforms
• Strong understanding of critical business metrics in a subscription-based software business (e.g., churn, LTV, CAC, MRR, ARR, NRR)
• Demonstrated strategic problem-solving skills, capable of breaking down ambiguous problems and applying a first principles approach to develop solutions
• Strong product and business intuition, with the ability to contextualize insights within broader business goals and an understanding of key metrics
• Excellent verbal, presentation, and written communication skills, with the ability to convey complex data in a clear and concise manner to various audiences
• Resourceful and scrappy; you find innovative ways to achieve goals and overcome challenges

Desirable

• You'll join an early team and have an outsized impact on the product and the company's culture
• Captions is looking for a Business Intelligence Data Analyst to drive holistic, data-driven decision-making across our organization
• In this role, you’ll be instrumental in building out business intelligence at Captions, and in shaping how we use data to inform strategy, optimize operations, and fuel growth
• You will partner cross-functionally with teams including Operations, Finance, Marketing, Data Science, Engineering, and Leadership to provide insights that translate into action and measurable business impact
• As the first business data analyst at Captions, establish and optimize company-wide analytics, reporting systems, and processes to ensure clear visibility into performance across all business functions
• Collaborate cross-functionally with teams (Operations, Marketing, Finance, Product) to create (build, maintain, and improve) dashboards and reports that provide actionable insights
• Work closely with our Head of Finance to build out our financial data capabilities and support ongoing financial analysis
• Develop, maintain, and optimize SQL queries to extract and manipulate data from multiple databases for reporting and analytics purposes
• Analyze and interpret complex data sets to generate insights on key business metrics
• Use data to identify trends, opportunities, and areas for improvement in customer acquisition, retention, and revenue growth
• Present findings and insights to stakeholders through clear data visualization and reporting
• Support data-driven decision-making by providing ad-hoc analysis and reporting on business performance
• Collaborate with data science and engineering teams to support more advanced analytics and predictive modeling efforts