Critical Accounts Program Director, Corelight
$196-280k
+ Equity
Network & cloud security
Be an early applicant
Network & cloud security
201-500 employees
Be an early applicant
$196-280k
+ Equity
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- Decisive Action: The ability to rapidly assess complex, high-pressure situations and drive clear, non-negotiable next steps
- Strategic Thinking: The capacity to understand both immediate technical problems and long-term strategic/ARR implications for the business
- Grit and Resilience: The tenacity to handle difficult, protracted customer situations and navigate high-stress internal dynamics with composure
- Collaborative Influence: Proven ability to lead complex, multi-disciplinary, cross-functional teams without direct line authority
- Cybersecurity Domain Expertise: Extensive experience in the cybersecurity industry, ideally with a background in engineering, technical support management, or product
- Program Leadership: 10+ years of progressive experience in Customer Success, Escalation Engineering, or Technical Account Management (TAM)
- Specialized Experience: A minimum of 3-5 years specifically managing a High-Touch, Critical Account, or Escalation Management program
- Executive Communication: Demonstrated track record of successfully engaging with and presenting to internal and external C-suite/Executive audiences
- Operational Excellence: Proven ability to build, scale, and optimize complex operational processes and playbooks from the ground up
What the job involves
- As the Director of the Critical Accounts Program (CAP), you will be the strategic architect and guardian of our most vital customer relationships. In a landscape where network security is paramount, you ensure that our technically complex and strategically significant customers receive the elite level of support and governance they require
- By bridging the gap between high-pressure technical escalations and executive business strategy, you play a pivotal role in ensuring Corelight’s mission translates into long-term resilience and success for the organizations that trust us most
- Program Ownership and Redesign: Take full ownership of the CAP, including the mandate to audit, redesign, and implement a best-in-class program structure, policies, and playbooks for identifying and resolving critical accounts
- Process Development: Develop and maintain repeatable, clear processes for all stages of the CAP lifecycle, ensuring clear delineation of roles and responsibilities across Account Teams, Product, Engineering, and Customer Success
- Reporting and Metrics: Define and track key performance indicators (KPIs) for program success, providing transparent, executive-level reporting on account health and resolution progress
- Executive Orchestration: Lead and facilitate weekly cross-functional executive meetings, driving accountability across Engineering, Product, and Sales to define action plans and allocate resources
- Executive Customer Engagement: Serve as the primary point of escalation and strategic relationship manager for critical accounts, clearly articulating complex technical situations and resolution strategies to C-suite stakeholders
- Strategic Advisory: Act as a neutral, decisive orchestrator when internal priorities conflict and translate customer needs into feature adoption and product roadmap influence
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company HQ
Financial District, San Francisco, CA
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Advisor)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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