Implementation Project Manager, HqO
EMEA
Workplace experience technology
Be an early applicant
Workplace experience technology
101-200 employees
Be an early applicant
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology
- Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language
- A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget
- Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned
- Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training
- Solid command of project and program management methodologies, plus risk and change management
- Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar)
- Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks
- Excellent written and verbal communication skills
- Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives
- Commercial real estate or built-environment experience is a plus
What the job involves
- We are seeking a Program & Implementation Manager to join our growing EMEA Delivery team, reporting into the Senior Director of Client Delivery
- In this role, you will program manage HqO’s most complex enterprise development projects while serving as the implementation lead for the region, onboarding new buildings and delivering new features for customers across the UK, France, and the wider EMEA region
- You will be the connective tissue between our customers and our internal technical teams, driving each engagement from kickoff to launch, within scope, on time, and on budget while accelerating the customer’s time to value
- This is a high-impact, customer-facing role for someone who thrives on managing detail, aligning stakeholders, and turning complex requirements into smooth, successful go-lives
- Professional fluency in both French and English is strongly preferred
- This position will enjoy a collaborative hybrid work model in our London or Paris office
- Program manage complex enterprise development projects end to end—delivering outcomes on scope, on time, and on budget while ensuring each program delivers measurable value to the customer
- Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value within HqO’s standard onboarding timelines and proactively clearing bottlenecks
- Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT
- Manage scope and change requests with discipline, ensuring proper documentation, evaluation, and approval throughout the project lifecycle
- Maintain clear, transparent communication with internal and external stakeholders—delivering status updates, reports, and project ceremonies that keep everyone aligned and expectations well managed
- Proactively identify, assess, and mitigate risks and issues, resolving conflicts and minimizing disruption to program outcomes
- Track program milestones, dates, and health in our systems (e.g., Salesforce/HubSpot) and keep relevant stakeholders informed of progress
- Partner cross-functionally with Account Management, Sales, Support, Product, and Engineering to align on delivery and remove roadblocks
- Guide customers in adopting key product features—delivering training sessions and driving effective product usage and value realization
- Develop and optimize processes, templates, and documentation to drive consistency, efficiency, and scalability across HqO’s delivery and onboarding operations in the region
- Conduct post-project reviews to capture lessons learned and recommend improvements for future engagements
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including JPMorgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-Founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-Founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-Founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-Founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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