Market Manager, Airbnb

Greece & SEE

Salary not provided
Salesforce
Senior and Expert level
Dublin
London
Airbnb

Community marketplace for holiday accomodation

Open for applications

Airbnb

Community marketplace for holiday accomodation

1001+ employees

B2CHospitalityB2BTravelMarketplaceSharing Economy

Open for applications

Salary not provided
Salesforce
Senior and Expert level
Dublin
London

1001+ employees

B2CHospitalityB2BTravelMarketplaceSharing Economy

Company mission

To create a world where anyone can belong anywhere.

Role

Who you are

  • 5+ years experience in account management, partner support and/or sales
  • 2+ years experience in hospitality/travel industry is a plus
  • Fluency in Greek and English is required
  • Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter
  • Proven track record of being able to effectively work a leads pipeline and/or a book of business
  • Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • Strong time management and prioritization skills
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Charismatic self-starter who is resourceful and self-sufficient
  • The role is based from our London, Milan or Dublin office (Hybrid)

What the job involves

  • As a Market Manager, you will be responsible for the growth of a book of business in your assigned territory, GR and key countries in SEE, by managing professional host accounts and supply acquisition of high quality inventory
  • You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert
  • As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management
  • You will also be tasked with developing and refining scalable, localized supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in London, Milan or Dublin
  • Build and manage professional host account relationships within the GR & SEE territory
  • Directly manage accounts to meet and exceed quarterly/annual sales goals
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
  • Prospect and onboard new, high quality supply in your assigned geography
  • Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
  • Represent Airbnb in external meetings with Professional Hosts
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your clients
  • Develop strong and long lasting partnerships
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success
  • Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory
  • Support host community programs in your region, contributing to the growth and engagement of Airbnb's community

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Insights

Top investors

25% employee growth in 12 months

Company

Company benefits

  • Paid volunteer time
  • Health food and snacks
  • Generous parental and family leave
  • Learning and development
  • Annual travel and experiences credit

Funding (last 2 of 10 rounds)

Apr 2020

$500m

GROWTH EQUITY VC

Mar 2017

$447.8m

SERIES F

Total funding: $3.8bn

Our take

When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.

Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.

Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.

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Kirsty

Company Specialist at Welcome to the Jungle