Manager of Services, Fivetran
$193.6-242k
+ RSU stock grants
Office located in Oakland, CA
Data integration solutions
Open for applications
Data integration solutions
1001+ employees
Open for applications
$193.6-242k
+ RSU stock grants
Office located in Oakland, CA
1001+ employees
Company mission
Fivetran's mission is to solve the hardest part of building a data-driven company: centralising all your data in one place.
Role
Who you are
- The ideal candidate has a strong background in data engineering, cloud platforms, and customer-facing roles, combined with proven leadership skills and the ability to inspire a high-performing team
- Fivetran
- Cloud computing platforms such as AWS, Azure, and Google Cloud Platform
- On-premise and cloud databases (Oracle, MS SQL Server, Snowflake, Databricks, Redshift, BigQuery, etc.)
- Programming languages such as Python, SQL
- Container management software including Kubernetes, Docker, and Podman
- Basic bash/shell scripting
- 7+ years of experience in Solution Architecture, Sales Engineering, Professional Services, Data Engineering, or similar customer-facing technical roles
- 2+ years of experience managing or mentoring technical teams
- Deep knowledge in Databases, Replication, Cloud Warehouses, and APIs
- Excellent communication and stakeholder management skills
- An insatiable curiosity about our customers, and a data-backed vision for how Fivetran can drive positive business outcomes for our customers
- Natural ability to lead and motivate Solution Architects through continuous growth and change; easily able to earn the trust and respect of the team
- Willingness and ability to address challenging escalations, drawing upon other groups’ and cross-functional team members where appropriate
What the job involves
- We’re looking for a dynamic and experienced leader to join our Services department and lead a team of Solution Architects at Fivetran
- In this role, you will lead a group of technical experts who collaborate with customers to deliver seamless onboarding, provide strategic guidance on architecture design and implementation, resolve technical challenges, and drive product adoption and growth—all contributing to enhanced customer success and net revenue retention
- You will play a critical role in driving team performance, fostering technical excellence, and ensuring exceptional customer experiences
- This full time, hybrid position will report to the Director of Services, North America and will be located in our Oakland, CA office in the US
- Lead, mentor, and develop a team of Solution Architects, ensuring professional growth and alignment with company goals
- Collaborate cross-functionally with Sales, Marketing, Customer Support, Product, and Engineering teams to support customer success and drive adoption
- Work in lockstep with Account Executives, Customer Success Managers, Sales Engineers, and Customer Support Engineers to develop and enforce clear roles and responsibilities that deliver seamless and delightful customer experiences
- Ensure the Solution Architects deliver tailored solutions that address customer challenges, leveraging Fivetran’s products and industry best practices
- Stay up-to-date on the latest technologies and trends in data integration and management
- Measure and report on team performance, identifying opportunities for optimization and scaling success
- Adjust quickly to changing priorities and conditions, communicating complexity and change effectively with the team
- Inspire team members by communicating the big picture, and exhibit strategic thinking and visioning. Determine opportunities and threats through comprehensive analysis of current and future trends
- Build out reusable content & scalable operational approaches to scale the team efforts for maximum impact
Our take
After a few slower years since graduating from Y Combinator in 2013, Fivetran has skyrocketed, consistently raising large sums of funding, including an Andreessen Horowitz-backed $565m Series D round in 2021.
Customers are mostly data analysts at companies with inefficient database schema, who suffer from a high risk of project failures. Fivetran offers rapid integration of complex data services into cloud warehouses, tagging onto the trend towards cloud-based data systems.
By developing and continuously improving cloud applications that adapt to changing APIs and data schemas, Fivetran is attracting customers who seek long-term data viability. Fivetran also benefits from being easy to set up and integrate into a client's existing software.
After acquiring HVR, a data integration competitor, and Teleport Data, Fivetran continues to add functionality and customers via acquisition. A round of funding in 2023 paved the way for expansion into European and Asian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.6m
Company benefits
- 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Eligible donation match program
- Monthly cell phone stipend
- Work-from-home equipment reimbursement for your home office setup!
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team building activities
- Commuter benefits to help with transit and parking costs
- Employee Assistance Program (EAP)
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door
- Annual Camp Fivetran trip that brings together every employee from around the world
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)PhD in Neurobiology from the University of Pittsburgh
Taylor Brown
(COO)Studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level
Salary benchmarks
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