People Operations Generalist, Go City

£40-50k

Junior and Mid level

London

2-3 days a week in office

Travel and tourism app

Be an early applicant

Travel and tourism app

201-500 employees

B2CTravelSaaSMobile

Be an early applicant

£40-50k

Junior and Mid level

London

2-3 days a week in office

201-500 employees

B2CTravelSaaSMobile

Company mission

To transform the way people see and discover the world's greatest destinations.

Job

Company

Role

Who you are

Solid experience in a full-cycle people role, crafting a meaningful employee journey
Confidence in designing and configuring HR systems and enjoys learning new tools
Strong attention to detail, and able to extract insights from data to inform action
Experience in design and implementation of people programmes (e.g. L&D, benefits review, performance management)
Strong understanding of HR processes and keeps up to date with best practice & employment law
Supported the execution of (global) payroll
Approaches work creatively, seek innovative solutions and embraces learning

What the job involves

Join our small, but passionate team to deliver a first-class employee experience. We don’t take a traditional HR approach. We design simple, thoughtful solutions that meet our people’s needs and align with our business strategy
We’re looking for someone who’s curious, proactive, and thrives in a fast-paced environment
In this role, you’ll own the day-to-day of people operations, bringing strong tech and data literacy, and a mindset for continuous improvement. You’ll help us build scalable, efficient processes that support how we work today and where we’re going next
Own and optimise the HR tech stack (currently BambooHR & Workable), through automation and AI enablement
Continuously review, improve and automate people processes
Own the execution of our people initiatives e.g. goal setting, engagement surveys, and performance management
Ensure accuracy of our people system data, using it to generate actionable insights and track progress
Ensuring up to date documentation for all policies, procedures and training guides
Go-to for people queries and inbox
Work closely with Finance to ensure smooth execution of payroll & benefits
Responsible for designing, managing and executing critical aspects of our employee experience
Own and streamline on/offboarding: ensuring managers/leaders are fully equipped and engaged to deliver a positive experience
Maximise employee engagement through regular feedback from the business and in partnership with the team
Actively involved in the design of our EVP, including the launch and embedding of our values
Own and support various projects within our People roadmap, from inception to completion, ensuring they are delivered on time and in line with our values

Salary benchmarks

Our take

The global travel and tourism industry is booming, reaching a record-breaking value of $11.1T in 2024, heavily surpassing pre-pandemic levels. This massive boost sets the stage for even more growth in coming years. Go City (formerly Leisure Pass Group) a multi-attraction pass platform and app hoping to use its “one pass, all the sights” tagline to shape the way users travel and explore new destinations.

Go City has become one of the largest sightseeing pass businesses since its founding. Users are able to pre-purchase attraction tickets, tours and activities, enabling them to budget pre-holiday, which has been one of the more attractive features of the company. The company began with just one pass in its portfolio and has since grown to 30, and Go City can now be used in over 25 locations including, London, New York and Paris.

Investments and a brand refresh for the company has ignited a strong drive for exciting changes for growth. With this, the company is planning to invest further in to brand campaigns as it's said to really connect users to the benefits and exciting features that Go City has to offer.