IT Support Specialist, Rula
$77.8-88.1k
Offers Equity
More information about location
Matching people with therapists
Job no longer available
Matching people with therapists
501-1000 employees
Job no longer available
$77.8-88.1k
Offers Equity
More information about location
501-1000 employees
Company mission
To make mental healthcare work for everyone.
Role
Who you are
- We’re looking for a knowledgeable, customer-focused IT Support Specialist to join Rula’s IT Service Desk
- 2+ years of related professional experience serving in a Help Desk, Service Desk, or IT Support role providing technical support in an enterprise IT environment
- Experience supporting Apple macOS
- Ability to create and maintain team and customer-facing process documentation
- Basic understanding of Security best practices, including access control and data protection
- Ability to manage their workload via a Service Desk ticketing platform
- While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement
Desirable
- Experience working core Atlassian applications, such as Jira Service Management and Confluence
- Experience with Slack and Google Workspace administration
- Experience with managing users and groups in Okta
- Associate/Bachelor Degree in Information Technology, Computer Science, related field of study OR equivalent role experience
What the job involves
- In this role, you’ll support our team by providing technical assistance, troubleshooting hardware and software issues, and keeping our IT knowledge base up to date
- Ou’ll work closely with teams across the company to maintain a secure, efficient, and reliable tech environment that helps drive our mission forward
Our take
More than half of adults in the US will be diagnosed with a mental illness during their lifetime, and yet inaccessibility of treatment remains a huge problem. That’s what Rula aims to solve, with its platform that matches users to therapists that are covered by their insurance.
The company, formerly known as Path, is partnered with a number of major health insurers, including UnitedHealthcare and Anthem, making it an accessible service for millions of Americans. It allows users to browse therapists almost instantly, with just a short questionnaire to fill in before their matches are shown.
Though the market for tech services offering mental health provision is an overstuffed one, with giants like BetterHelp as well as newer competitors, Rula's partnerships with insurers set it apart. The business has been steadily growing, and significantly bolstered its executive team in 2023. Its recent rebrand was designed to emphasise its vision to improve not only access to mental health care, but also clinical outcomes.
Freddie
Company Specialist at Welcome to the Jungle
Insights
73% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2022
$88m
SERIES B
Apr 2021
$17.5m
SERIES A
Total funding: $110.9m
Company benefits
- The ability to work remotely from any location in the US
- Pay and benefits that aren’t geo-locked
- Two company-wide shut-down weeks a year for self-care
- Access to 401(k) personal retirement plan
- Paid parental leave to support you and your family
- Medical, dental, and vision employer insurance plans
- Employee Assistance Programs (EAP) through our insurance
- The equipment you need for your home office
Company HQ
Los Angeles, CA
Leadership
Josh Bruno
(Co-Founder & CEO)Formerly the founder and CEO of Hometeam, they have also worked as a Software Engineer at both Yahoo! and Silicon Laboratories, a Venture Investor at Bain Capital Ventures, and an Associate Consultant at Bain & Company.
Gabe Diop
(Co-Founder)Previously a Sales Solution Specialist at Linkedin, before becoming Head of Sales at FEAT Socks. They have also worked in Business Development at Catalant Technologies and in Partnerships at Spruce Health.
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